Shipping & Tracking Support Chatbot: Automate Delivery Inquiries
Customer support overwhelmed by "where's my order?" inquiries? Wonderchat automates up to 70% of shipping and tracking questions with AI trained on delivery procedures—providing instant tracking updates and reducing support ticket volume.
Trusted by businesses worldwide
Why E-commerce and Shipping Need AI Support Automation
E-commerce businesses and shipping providers are flooded with customer inquiries about delivery status: tracking information, estimated delivery dates, shipping delays, carrier information, delivery exceptions, address corrections, and proof of delivery. These repetitive tracking questions consume support team capacity that should focus on complex customer issues, returns, and relationship building. During peak seasons, tracking inquiries overwhelm support systems and create long response times. Wonderchat deploys AI chatbots trained on shipping procedures, carrier information, delivery policies, and tracking processes. Customers get instant tracking updates, estimated delivery information, and shipping answers 24/7 via web, email, SMS, or WhatsApp—deflecting routine tracking inquiries before they create support tickets. Deploy in 5 minutes with no coding. Train on shipping policies, carrier procedures, and delivery information. Support global customers with 100+ languages. Integrate with shipping carriers or order management systems for real-time tracking.
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AI Agent
Wonderbot
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Easy 5 minute set-up
How Wonderchat Works
Shipping Support Automation
Handle Tracking Inquiries Instantly
Automatically answer customer questions about tracking status, estimated delivery dates, carrier information, shipping methods, delivery delays, address verification, and proof of delivery.
Tracking updates
Delivery estimates
Carrier information
Shipping Support Automation
Handle Tracking Inquiries Instantly
Automatically answer customer questions about tracking status, estimated delivery dates, carrier information, shipping methods, delivery delays, address verification, and proof of delivery.
Tracking updates
Delivery estimates
Carrier information
Shipping Support Automation
Handle Tracking Inquiries Instantly
Automatically answer customer questions about tracking status, estimated delivery dates, carrier information, shipping methods, delivery delays, address verification, and proof of delivery.
Tracking updates
Delivery estimates
Carrier information
Real-Time Tracking
Provide Delivery Transparency
Give customers instant access to shipment tracking, current package location, estimated delivery windows, delivery exceptions, and carrier updates based on shipping data—reducing "where's my order?" anxiety.
Package location
Delivery windows
Exception alerts
Real-Time Tracking
Provide Delivery Transparency
Give customers instant access to shipment tracking, current package location, estimated delivery windows, delivery exceptions, and carrier updates based on shipping data—reducing "where's my order?" anxiety.
Package location
Delivery windows
Exception alerts
Real-Time Tracking
Provide Delivery Transparency
Give customers instant access to shipment tracking, current package location, estimated delivery windows, delivery exceptions, and carrier updates based on shipping data—reducing "where's my order?" anxiety.
Package location
Delivery windows
Exception alerts
Shipping Policy Guidance
Answer Shipping Questions
Help customers understand shipping options, delivery times, international shipping, customs procedures, shipping costs, packaging requirements, and delivery restrictions.
Shipping options
International shipping
Customs procedures
Shipping Policy Guidance
Answer Shipping Questions
Help customers understand shipping options, delivery times, international shipping, customs procedures, shipping costs, packaging requirements, and delivery restrictions.
Shipping options
International shipping
Customs procedures
Shipping Policy Guidance
Answer Shipping Questions
Help customers understand shipping options, delivery times, international shipping, customs procedures, shipping costs, packaging requirements, and delivery restrictions.
Shipping options
International shipping
Customs procedures
5-minute set up with our native integration
Deploy Your Shipping & Tracking Chatbot in Minutes
1
Create your AI chatbot – Pick the perfect AI model fit for your support needs.
2
Train AI with Docs, FAQs & Policies – Upload knowledge base files and site links.
3
Customise Workflows & Escalation Rules – AI handles what it can, and escalates what it can’t.
4
Monitor & Optimise with Analytics – See where customers get stuck and fine-tune responses.
Shipping Knowledge
Train on Procedures & Policies
Upload shipping policies, carrier procedures, delivery guidelines, international shipping documentation, customs information, and return shipping processes to create an AI shipping expert.
Shipping policies
Carrier procedures
International guidance
Shipping Knowledge
Train on Procedures & Policies
Upload shipping policies, carrier procedures, delivery guidelines, international shipping documentation, customs information, and return shipping processes to create an AI shipping expert.
Shipping policies
Carrier procedures
International guidance
Shipping Knowledge
Train on Procedures & Policies
Upload shipping policies, carrier procedures, delivery guidelines, international shipping documentation, customs information, and return shipping processes to create an AI shipping expert.
Shipping policies
Carrier procedures
International guidance
Support Team Escalation
Route Delivery Issues to Agents
Handle routine tracking inquiries automatically while escalating delivery exceptions, lost packages, damaged shipments, or customer complaints to support agents with full conversation context.
Exception routing
Lost packages
Agent escalation
Support Team Escalation
Route Delivery Issues to Agents
Handle routine tracking inquiries automatically while escalating delivery exceptions, lost packages, damaged shipments, or customer complaints to support agents with full conversation context.
Exception routing
Lost packages
Agent escalation
Support Team Escalation
Route Delivery Issues to Agents
Handle routine tracking inquiries automatically while escalating delivery exceptions, lost packages, damaged shipments, or customer complaints to support agents with full conversation context.
Exception routing
Lost packages
Agent escalation
40+ Languages
Starts at $0.02/message
Available 24/7
Start Deflecting Tracking Inquiries
14-day free trial. No credit card required
Testimonials
Businesses with successful customer service start
with Wonderchat
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
Industry Grade Compliance
Wonderchat is GDPR compliant and AICPA SOC 2 Certified.
FAQ
What types of shipping questions can the chatbot handle?
The chatbot handles customer inquiries about tracking status, estimated delivery dates, carrier information, shipping methods, delivery delays, package location, address verification, proof of delivery, shipping options, international shipping, customs procedures, and delivery restrictions.
Can it provide real-time package tracking?
Wonderchat provides tracking guidance based on your shipping documentation. For real-time tracking updates, package location, and estimated delivery windows, it can integrate with shipping carriers (UPS, FedEx, USPS, etc.) or order management systems via APIs on Turbo and Enterprise plans.
How much support ticket deflection can we expect?
Most e-commerce and shipping companies see 60-70% deflection of routine tracking and shipping inquiries. By automatically answering "where's my order?" questions, the chatbot drastically reduces support ticket volume, allowing agents to focus on complex issues like returns, damages, and customer complaints.
Can customers access it via SMS or WhatsApp?
Yes! Wonderchat can be deployed on SMS, WhatsApp, web chat, and email—meeting customers on their preferred channels. Customers can quickly check tracking status from their phones without navigating to websites or calling support.
What happens with delivery exceptions or lost packages?
The chatbot handles standard tracking inquiries. For delivery exceptions (failed deliveries, damaged packages, lost shipments), it detects the issue and escalates to customer support with full conversation history, allowing agents to investigate and resolve complex delivery problems.
Does it work for international shipping customers?
Yes! Wonderchat supports 100+ languages and automatically responds in the customer's preferred language, even if your documentation is in English. It can also provide information about international shipping procedures, customs requirements, and cross-border delivery processes.
FAQ
What types of shipping questions can the chatbot handle?
The chatbot handles customer inquiries about tracking status, estimated delivery dates, carrier information, shipping methods, delivery delays, package location, address verification, proof of delivery, shipping options, international shipping, customs procedures, and delivery restrictions.
Can it provide real-time package tracking?
Wonderchat provides tracking guidance based on your shipping documentation. For real-time tracking updates, package location, and estimated delivery windows, it can integrate with shipping carriers (UPS, FedEx, USPS, etc.) or order management systems via APIs on Turbo and Enterprise plans.
How much support ticket deflection can we expect?
Most e-commerce and shipping companies see 60-70% deflection of routine tracking and shipping inquiries. By automatically answering "where's my order?" questions, the chatbot drastically reduces support ticket volume, allowing agents to focus on complex issues like returns, damages, and customer complaints.
Can customers access it via SMS or WhatsApp?
Yes! Wonderchat can be deployed on SMS, WhatsApp, web chat, and email—meeting customers on their preferred channels. Customers can quickly check tracking status from their phones without navigating to websites or calling support.
What happens with delivery exceptions or lost packages?
The chatbot handles standard tracking inquiries. For delivery exceptions (failed deliveries, damaged packages, lost shipments), it detects the issue and escalates to customer support with full conversation history, allowing agents to investigate and resolve complex delivery problems.
Does it work for international shipping customers?
Yes! Wonderchat supports 100+ languages and automatically responds in the customer's preferred language, even if your documentation is in English. It can also provide information about international shipping procedures, customs requirements, and cross-border delivery processes.
FAQ
What types of shipping questions can the chatbot handle?
The chatbot handles customer inquiries about tracking status, estimated delivery dates, carrier information, shipping methods, delivery delays, package location, address verification, proof of delivery, shipping options, international shipping, customs procedures, and delivery restrictions.
Can it provide real-time package tracking?
Wonderchat provides tracking guidance based on your shipping documentation. For real-time tracking updates, package location, and estimated delivery windows, it can integrate with shipping carriers (UPS, FedEx, USPS, etc.) or order management systems via APIs on Turbo and Enterprise plans.
How much support ticket deflection can we expect?
Most e-commerce and shipping companies see 60-70% deflection of routine tracking and shipping inquiries. By automatically answering "where's my order?" questions, the chatbot drastically reduces support ticket volume, allowing agents to focus on complex issues like returns, damages, and customer complaints.
Can customers access it via SMS or WhatsApp?
Yes! Wonderchat can be deployed on SMS, WhatsApp, web chat, and email—meeting customers on their preferred channels. Customers can quickly check tracking status from their phones without navigating to websites or calling support.
What happens with delivery exceptions or lost packages?
The chatbot handles standard tracking inquiries. For delivery exceptions (failed deliveries, damaged packages, lost shipments), it detects the issue and escalates to customer support with full conversation history, allowing agents to investigate and resolve complex delivery problems.
Does it work for international shipping customers?
Yes! Wonderchat supports 100+ languages and automatically responds in the customer's preferred language, even if your documentation is in English. It can also provide information about international shipping procedures, customs requirements, and cross-border delivery processes.
40+ Languages
Starts at $0.02/message
Available 24/7
Start Deflecting Tracking Inquiries
14-day free trial. No credit card required
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited