Shopify Customer Service Chatbot: 24/7 Instant Support
Stop losing sales due to slow support. Wonderchat's Shopify Customer Service Chatbot deflects up to 70% of common queries with instant, accurate responses, giving your customers the answers they need around the clock.
Trusted by businesses worldwide
Why Your Shopify Store Needs AI Customer Support
E-commerce shoppers expect immediate answers about shipping, returns, and product details. Without 24/7 support, you risk losing sales when customers can't find information quickly. Wonderchat's Shopify Customer Service Chatbot integrates seamlessly with your store, providing instant answers trained on your specific policies and products. Our AI chatbot handles common questions automatically while routing complex inquiries to your team, ensuring no customer is left waiting.
Emily
AI Agent
Wonderbot
Welcome to Wonderchat! How can I help you today?
hey i’d like to upgrade to enterprise please
Wonderbot
Sure, please hold on for a second.
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Easy 5 minute set-up
How Wonderchat Works
Real-time Shopify Order Information
Give Customers Instant Order Status Updates
Let customers track their Shopify orders directly in the chat widget, providing real-time updates without contacting support. Reduce post-purchase anxiety and support tickets with automated order status information.
Instant order tracking
Reduced support tickets
Better customer experience
Real-time Shopify Order Information
Give Customers Instant Order Status Updates
Let customers track their Shopify orders directly in the chat widget, providing real-time updates without contacting support. Reduce post-purchase anxiety and support tickets with automated order status information.
Instant order tracking
Reduced support tickets
Better customer experience
Real-time Shopify Order Information
Give Customers Instant Order Status Updates
Let customers track their Shopify orders directly in the chat widget, providing real-time updates without contacting support. Reduce post-purchase anxiety and support tickets with automated order status information.
Instant order tracking
Reduced support tickets
Better customer experience
Never Miss a Support Request
Seamless Handoff to Your Support Team
When customer questions exceed the chatbot's knowledge, Wonderchat ensures smooth transitions to your human support agents via email or live chat. Complex issues get the personal touch they need.
No query left unanswered
Email or live agent
Collects customer details
Never Miss a Support Request
Seamless Handoff to Your Support Team
When customer questions exceed the chatbot's knowledge, Wonderchat ensures smooth transitions to your human support agents via email or live chat. Complex issues get the personal touch they need.
No query left unanswered
Email or live agent
Collects customer details
Never Miss a Support Request
Seamless Handoff to Your Support Team
When customer questions exceed the chatbot's knowledge, Wonderchat ensures smooth transitions to your human support agents via email or live chat. Complex issues get the personal touch they need.
No query left unanswered
Email or live agent
Collects customer details
24/7 Automated Support
Handle Common Shopify Questions Instantly
Free your team from answering the same questions repeatedly. Our Shopify Customer Service Chatbot provides consistent, accurate responses about shipping, returns, and product details at any hour.
70% support query deflection
24/7 instant answers
Consistent accurate responses
24/7 Automated Support
Handle Common Shopify Questions Instantly
Free your team from answering the same questions repeatedly. Our Shopify Customer Service Chatbot provides consistent, accurate responses about shipping, returns, and product details at any hour.
70% support query deflection
24/7 instant answers
Consistent accurate responses
24/7 Automated Support
Handle Common Shopify Questions Instantly
Free your team from answering the same questions repeatedly. Our Shopify Customer Service Chatbot provides consistent, accurate responses about shipping, returns, and product details at any hour.
70% support query deflection
24/7 instant answers
Consistent accurate responses
5-minute set up
Set Up Your Shopify Customer Service Chatbot in Minutes
1
Select the Right AI Model – Pick the perfect fit for your support needs.
2
Train AI with Docs, FAQs & Policies – Upload knowledge base files and site links.
3
Customise Workflows & Escalation Rules – AI handles what it can, and escalates what it can’t.
4
Monitor & Optimise with Analytics – See where customers get stuck and fine-tune responses.
Convert Visitors to Customers
Generate Qualified Leads While You Sleep
Transform customer service into a sales tool. Proactively engage visitors, qualify prospects through custom conversations, and automatically sync lead information to your CRM or book meetings via Calendly.
Proactive customer engagement
Automatic CRM integration
Direct calendar booking
Convert Visitors to Customers
Generate Qualified Leads While You Sleep
Transform customer service into a sales tool. Proactively engage visitors, qualify prospects through custom conversations, and automatically sync lead information to your CRM or book meetings via Calendly.
Proactive customer engagement
Automatic CRM integration
Direct calendar booking
Convert Visitors to Customers
Generate Qualified Leads While You Sleep
Transform customer service into a sales tool. Proactively engage visitors, qualify prospects through custom conversations, and automatically sync lead information to your CRM or book meetings via Calendly.
Proactive customer engagement
Automatic CRM integration
Direct calendar booking
Custom-Trained for Your Store
AI That Knows Your Shopify Business
Train Wonderchat on your unique policies, products, and processes by crawling your Shopify store or uploading documents. Create an AI assistant that answers questions exactly as your team would.
Store-specific knowledge
Multi-source training
Speaks in your voice
Custom-Trained for Your Store
AI That Knows Your Shopify Business
Train Wonderchat on your unique policies, products, and processes by crawling your Shopify store or uploading documents. Create an AI assistant that answers questions exactly as your team would.
Store-specific knowledge
Multi-source training
Speaks in your voice
Custom-Trained for Your Store
AI That Knows Your Shopify Business
Train Wonderchat on your unique policies, products, and processes by crawling your Shopify store or uploading documents. Create an AI assistant that answers questions exactly as your team would.
Store-specific knowledge
Multi-source training
Speaks in your voice
40+ Languages
Starts at $0.02/message
Available 24/7
Start Your Shopify Customer Service Chatbot
14-day free trial. No credit card required
Testimonials
Businesses with successful customer service start
with Wonderchat
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
Industry Grade Compliance
Wonderchat is GDPR compliant and AICPA SOC 2 Certified.
FAQ
How does the Shopify Customer Service Chatbot work?
Wonderchat's Shopify Customer Service Chatbot works by training on your specific content - including your website, product pages, FAQs, and support documents. It automatically learns your shipping policies, return procedures, product information, and more. Once deployed, it provides instant 24/7 answers to customer questions directly on your Shopify store. For complex issues beyond the chatbot's capabilities, it can seamlessly hand over to your human support team via email or helpdesk tickets.
How long does it take to set up on my Shopify store?
You can set up Wonderchat's Shopify Customer Service Chatbot in under 5 minutes. Our no-code platform makes it simple to train the AI on your unique store data by crawling your website or uploading documents like your FAQ and policies. After initial setup, the integration with your Shopify store is straightforward through our app or custom installation. The chatbot continuously learns from interactions to improve its accuracy over time.
What types of customer questions can the chatbot answer?
Wonderchat's Shopify Customer Service Chatbot can answer a wide range of common e-commerce questions including: - Shipping policy and delivery timeframes - Return and refund procedures - Product specifications and availability - Order tracking and status updates - Payment options - Account setup and management - Promotions and discount applications The chatbot is trained on your specific store data, so it provides accurate answers based on your unique policies and products.
Can the chatbot handle order tracking for customers?
Yes, Wonderchat's Shopify Customer Service Chatbot features real-time order tracking integration. Customers can check their order status directly within the chat widget without needing to contact support or navigate to a separate tracking page. This feature significantly reduces post-purchase support tickets while enhancing customer experience. When customers ask about their orders, the chatbot can provide immediate status updates by securely accessing your Shopify order data.
How does the chatbot handle questions it can't answer?
When the Shopify Customer Service Chatbot encounters a question it can't answer confidently, it activates our seamless human handoff system. Depending on your preference, the chatbot will either: 1. Collect the customer's contact information and question details to create a support ticket in your helpdesk system (like Zendesk or Freshdesk) 2. Forward the conversation to your support email for follow-up 3. Connect the customer directly with a live agent if your team is available This ensures no customer query goes unanswered, maintaining excellent service quality.
Can the chatbot help generate leads for my Shopify store?
Absolutely! Beyond customer service, Wonderchat's Shopify Customer Service Chatbot includes advanced lead capture capabilities. The chatbot can proactively engage with visitors, qualify potential customers through custom conversation workflows, and collect contact information. These leads can be automatically synced to your CRM system like HubSpot or used to book appointments through Calendly integration. This transforms your customer service chatbot into a powerful sales tool that works 24/7 to convert visitors into qualified leads.
FAQ
How does the Shopify Customer Service Chatbot work?
Wonderchat's Shopify Customer Service Chatbot works by training on your specific content - including your website, product pages, FAQs, and support documents. It automatically learns your shipping policies, return procedures, product information, and more. Once deployed, it provides instant 24/7 answers to customer questions directly on your Shopify store. For complex issues beyond the chatbot's capabilities, it can seamlessly hand over to your human support team via email or helpdesk tickets.
How long does it take to set up on my Shopify store?
You can set up Wonderchat's Shopify Customer Service Chatbot in under 5 minutes. Our no-code platform makes it simple to train the AI on your unique store data by crawling your website or uploading documents like your FAQ and policies. After initial setup, the integration with your Shopify store is straightforward through our app or custom installation. The chatbot continuously learns from interactions to improve its accuracy over time.
What types of customer questions can the chatbot answer?
Wonderchat's Shopify Customer Service Chatbot can answer a wide range of common e-commerce questions including: - Shipping policy and delivery timeframes - Return and refund procedures - Product specifications and availability - Order tracking and status updates - Payment options - Account setup and management - Promotions and discount applications The chatbot is trained on your specific store data, so it provides accurate answers based on your unique policies and products.
Can the chatbot handle order tracking for customers?
Yes, Wonderchat's Shopify Customer Service Chatbot features real-time order tracking integration. Customers can check their order status directly within the chat widget without needing to contact support or navigate to a separate tracking page. This feature significantly reduces post-purchase support tickets while enhancing customer experience. When customers ask about their orders, the chatbot can provide immediate status updates by securely accessing your Shopify order data.
How does the chatbot handle questions it can't answer?
When the Shopify Customer Service Chatbot encounters a question it can't answer confidently, it activates our seamless human handoff system. Depending on your preference, the chatbot will either: 1. Collect the customer's contact information and question details to create a support ticket in your helpdesk system (like Zendesk or Freshdesk) 2. Forward the conversation to your support email for follow-up 3. Connect the customer directly with a live agent if your team is available This ensures no customer query goes unanswered, maintaining excellent service quality.
Can the chatbot help generate leads for my Shopify store?
Absolutely! Beyond customer service, Wonderchat's Shopify Customer Service Chatbot includes advanced lead capture capabilities. The chatbot can proactively engage with visitors, qualify potential customers through custom conversation workflows, and collect contact information. These leads can be automatically synced to your CRM system like HubSpot or used to book appointments through Calendly integration. This transforms your customer service chatbot into a powerful sales tool that works 24/7 to convert visitors into qualified leads.
FAQ
How does the Shopify Customer Service Chatbot work?
Wonderchat's Shopify Customer Service Chatbot works by training on your specific content - including your website, product pages, FAQs, and support documents. It automatically learns your shipping policies, return procedures, product information, and more. Once deployed, it provides instant 24/7 answers to customer questions directly on your Shopify store. For complex issues beyond the chatbot's capabilities, it can seamlessly hand over to your human support team via email or helpdesk tickets.
How long does it take to set up on my Shopify store?
You can set up Wonderchat's Shopify Customer Service Chatbot in under 5 minutes. Our no-code platform makes it simple to train the AI on your unique store data by crawling your website or uploading documents like your FAQ and policies. After initial setup, the integration with your Shopify store is straightforward through our app or custom installation. The chatbot continuously learns from interactions to improve its accuracy over time.
What types of customer questions can the chatbot answer?
Wonderchat's Shopify Customer Service Chatbot can answer a wide range of common e-commerce questions including: - Shipping policy and delivery timeframes - Return and refund procedures - Product specifications and availability - Order tracking and status updates - Payment options - Account setup and management - Promotions and discount applications The chatbot is trained on your specific store data, so it provides accurate answers based on your unique policies and products.
Can the chatbot handle order tracking for customers?
Yes, Wonderchat's Shopify Customer Service Chatbot features real-time order tracking integration. Customers can check their order status directly within the chat widget without needing to contact support or navigate to a separate tracking page. This feature significantly reduces post-purchase support tickets while enhancing customer experience. When customers ask about their orders, the chatbot can provide immediate status updates by securely accessing your Shopify order data.
How does the chatbot handle questions it can't answer?
When the Shopify Customer Service Chatbot encounters a question it can't answer confidently, it activates our seamless human handoff system. Depending on your preference, the chatbot will either: 1. Collect the customer's contact information and question details to create a support ticket in your helpdesk system (like Zendesk or Freshdesk) 2. Forward the conversation to your support email for follow-up 3. Connect the customer directly with a live agent if your team is available This ensures no customer query goes unanswered, maintaining excellent service quality.
Can the chatbot help generate leads for my Shopify store?
Absolutely! Beyond customer service, Wonderchat's Shopify Customer Service Chatbot includes advanced lead capture capabilities. The chatbot can proactively engage with visitors, qualify potential customers through custom conversation workflows, and collect contact information. These leads can be automatically synced to your CRM system like HubSpot or used to book appointments through Calendly integration. This transforms your customer service chatbot into a powerful sales tool that works 24/7 to convert visitors into qualified leads.
40+ Languages
Starts at $0.02/message
Available 24/7
Start Your Shopify Customer Service Chatbot
14-day free trial. No credit card required
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited