Give Field Techs Expert Support in Their Pocket
Stop callbacks and reduce truck rolls. Our AI chatbot gives field service technicians instant access to troubleshooting guides, service history, parts information, and expert knowledge—right from the job site.
Trusted by businesses worldwide
Why Field Technicians Need AI Assistance
Field service technicians often face complex problems on-site with limited access to immediate support. When questions arise, they’re forced to call dispatch, wait for callbacks, or search through manuals and documentation—wasting valuable billable time and slowing job completion. Wonderchat’s AI-powered chatbot delivers instant, expert-level support directly in the field. Trained on service manuals, troubleshooting guides, and internal knowledge, the chatbot provides accurate answers in seconds—helping technicians diagnose issues, follow procedures, and resolve problems without delay. By reducing downtime and eliminating unnecessary calls, Wonderchat helps technicians complete jobs faster, improve first-time fix rates, and stay focused on the work that matters—no matter where they are.
Emily
AI Agent
Wonderbot
Welcome to Wonderchat! How can I help you today?
hey i’d like to upgrade to enterprise please
Wonderbot
Sure, please hold on for a second.
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Retrieving account details...
Please confirm that you would like to upgrade to Wonderchat Enterprise. Your Visa card ending in 1234 will be charged $480.00 a year.
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Easy 5 minute set-up
How Wonderchat Works
Diagnostics
Interactive Diagnostic Assistant
The chatbot asks diagnostic questions, interprets symptoms, and guides technicians to root causes. Like having a senior tech on every service call.
Symptom-based diagnostics
Fault code interpretation
Root cause narrowing
Diagnostics
Interactive Diagnostic Assistant
The chatbot asks diagnostic questions, interprets symptoms, and guides technicians to root causes. Like having a senior tech on every service call.
Symptom-based diagnostics
Fault code interpretation
Root cause narrowing
Diagnostics
Interactive Diagnostic Assistant
The chatbot asks diagnostic questions, interprets symptoms, and guides technicians to root causes. Like having a senior tech on every service call.
Symptom-based diagnostics
Fault code interpretation
Root cause narrowing
History
Complete Service History Access
View all previous service calls, parts replaced, and recurring issues for any customer or equipment serial number. Identify patterns and avoid repeat failures.
Full service timeline
Parts replacement history
Recurring issue alerts
History
Complete Service History Access
View all previous service calls, parts replaced, and recurring issues for any customer or equipment serial number. Identify patterns and avoid repeat failures.
Full service timeline
Parts replacement history
Recurring issue alerts
History
Complete Service History Access
View all previous service calls, parts replaced, and recurring issues for any customer or equipment serial number. Identify patterns and avoid repeat failures.
Full service timeline
Parts replacement history
Recurring issue alerts
Inventory
Real-Time Parts Availability
Check truck stock, nearby warehouse inventory, and order parts for next-day delivery—all from the job site. Reduces return visits for parts.
Van inventory lookup
Warehouse stock check
Emergency parts ordering
Inventory
Real-Time Parts Availability
Check truck stock, nearby warehouse inventory, and order parts for next-day delivery—all from the job site. Reduces return visits for parts.
Van inventory lookup
Warehouse stock check
Emergency parts ordering
Inventory
Real-Time Parts Availability
Check truck stock, nearby warehouse inventory, and order parts for next-day delivery—all from the job site. Reduces return visits for parts.
Van inventory lookup
Warehouse stock check
Emergency parts ordering
5-minute set up with our native integration
Empower Your Field Team with AI Expertise
1
Create your AI chatbot – Pick the perfect AI model fit for your support needs.
2
Train AI with Docs, FAQs & Policies – Upload knowledge base files and site links.
3
Customise Workflows & Escalation Rules – AI handles what it can, and escalates what it can’t.
4
Monitor & Optimise with Analytics – See where customers get stuck and fine-tune responses.
Guidance
Step-by-Step Repair Procedures
Get detailed repair instructions with photos, torque specs, and safety warnings. Even junior techs can handle complex repairs
Visual repair guides
Torque specifications
Safety procedure reminders
Guidance
Step-by-Step Repair Procedures
Get detailed repair instructions with photos, torque specs, and safety warnings. Even junior techs can handle complex repairs
Visual repair guides
Torque specifications
Safety procedure reminders
Guidance
Step-by-Step Repair Procedures
Get detailed repair instructions with photos, torque specs, and safety warnings. Even junior techs can handle complex repairs
Visual repair guides
Torque specifications
Safety procedure reminders
Backup
Expert Escalation & Remote Assist
When the chatbot can't solve it, instantly escalate to senior techs or engineers with all diagnostic data already collected. Reduces resolution time.
One-tap expert escalation
Context-aware handoff
Remote video assist integration
Backup
Expert Escalation & Remote Assist
When the chatbot can't solve it, instantly escalate to senior techs or engineers with all diagnostic data already collected. Reduces resolution time.
One-tap expert escalation
Context-aware handoff
Remote video assist integration
Backup
Expert Escalation & Remote Assist
When the chatbot can't solve it, instantly escalate to senior techs or engineers with all diagnostic data already collected. Reduces resolution time.
One-tap expert escalation
Context-aware handoff
Remote video assist integration
40+ Languages
Starts at $0.02/message
Available 24/7
Request Demo
14-day free trial. No credit card required
Testimonials
Businesses with successful customer service start
with Wonderchat
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
Industry Grade Compliance
Wonderchat is GDPR compliant and AICPA SOC 2 Certified.
FAQ
Does it work offline for rural service areas?
Yes, we offer offline mode with cached common procedures, parts catalogs, and diagnostic guides that sync when connectivity returns.
Can technicians upload photos for diagnosis help?
Yes, techs can upload photos of equipment, error codes, or damage. The AI analyzes images and suggests relevant troubleshooting steps.
How does it handle proprietary or competitor equipment?
You can load documentation for any equipment you service. The chatbot can provide cross-brand support if you service multiple manufacturers.
Does it track technician performance or time?
The chatbot can log diagnostic time and common issues for analytics, but it's designed to help techs, not micromanage them. Privacy settings are configurable.
Can it integrate with our FSM software?
Yes, we integrate with major field service platforms (ServiceMax, FieldAware, ServiceTitan) to pull work orders, update job status, and log parts usage.
What if a technician gets stuck on a rare problem?
The chatbot escalates to your internal expert network or can connect to manufacturer support with all diagnostic details pre-loaded for faster resolution.
FAQ
Does it work offline for rural service areas?
Yes, we offer offline mode with cached common procedures, parts catalogs, and diagnostic guides that sync when connectivity returns.
Can technicians upload photos for diagnosis help?
Yes, techs can upload photos of equipment, error codes, or damage. The AI analyzes images and suggests relevant troubleshooting steps.
How does it handle proprietary or competitor equipment?
You can load documentation for any equipment you service. The chatbot can provide cross-brand support if you service multiple manufacturers.
Does it track technician performance or time?
The chatbot can log diagnostic time and common issues for analytics, but it's designed to help techs, not micromanage them. Privacy settings are configurable.
Can it integrate with our FSM software?
Yes, we integrate with major field service platforms (ServiceMax, FieldAware, ServiceTitan) to pull work orders, update job status, and log parts usage.
What if a technician gets stuck on a rare problem?
The chatbot escalates to your internal expert network or can connect to manufacturer support with all diagnostic details pre-loaded for faster resolution.
FAQ
Does it work offline for rural service areas?
Yes, we offer offline mode with cached common procedures, parts catalogs, and diagnostic guides that sync when connectivity returns.
Can technicians upload photos for diagnosis help?
Yes, techs can upload photos of equipment, error codes, or damage. The AI analyzes images and suggests relevant troubleshooting steps.
How does it handle proprietary or competitor equipment?
You can load documentation for any equipment you service. The chatbot can provide cross-brand support if you service multiple manufacturers.
Does it track technician performance or time?
The chatbot can log diagnostic time and common issues for analytics, but it's designed to help techs, not micromanage them. Privacy settings are configurable.
Can it integrate with our FSM software?
Yes, we integrate with major field service platforms (ServiceMax, FieldAware, ServiceTitan) to pull work orders, update job status, and log parts usage.
What if a technician gets stuck on a rare problem?
The chatbot escalates to your internal expert network or can connect to manufacturer support with all diagnostic details pre-loaded for faster resolution.
40+ Languages
Starts at $0.02/message
Available 24/7
Request Demo
14-day free trial. No credit card required
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited