AI Chatbot for Warranty Claims
The same warranty questions keep arriving by email: what's covered, how long, what to send. Wonderchat answers from your own warranty terms and claim guides, shows the source on every reply, and hands over to a person with the full chat when it can't find the answer.
Trusted by businesses worldwide
Why Small Teams Put Warranty Terms in a Chatbot
If you sell products with a warranty, you already have the terms written down: coverage periods, exclusions, what a claim needs, where to send it. Customers still write in to ask, and the answer sits in a PDF only one person remembers. Wonderchat answers warranty questions only from the documents you give it, and every reply shows the page or file it came from, so you can check what customers are told. If the terms don't cover the question, the agent says so and passes the chat to your team with the whole conversation. It does not decide claims, approve repairs or look up serial numbers in other systems. Those stay with your team. Start on the free plan, which refills 50 AI replies every month with no credit card, and try it on your own warranty pages.
Easy 5 minute set-up
How Wonderchat Works
Coverage
Answer Coverage Questions From Your Warranty Terms
Customers ask what's covered, for how long and what's excluded. The agent answers from your warranty documents and shows which section the answer came from, including extended warranty terms you have published.
Coverage periods and limits
Exclusions as written in your terms
Extended warranty terms
Claim Process
Explain How to Start a Claim
The agent walks customers through your claim steps as you wrote them and shares the link to your claim form or the address to write to. Your team reviews and decides every claim.
Claim steps from your guide
Links to your claim form
Decisions stay with your team
Requirements
Tell Customers What to Have Ready
Customers learn which documents your policy asks for, such as proof of purchase, a description of the fault and photos, before they write to you. That means fewer back-and-forth emails.
Proof of purchase rules
Required documents listed
Fewer incomplete requests
5-minute set up with our native integration
Start for Free on Your Own Warranty Docs
1
Create your AI chatbot – Pick the perfect AI model fit for your support needs.
2
Train AI with Docs, FAQs & Policies – Upload knowledge base files and site links.
3
Customise Workflows & Escalation Rules – AI handles what it can, and escalates what it can’t.
4
Monitor & Optimise with Analytics – See where customers get stuck and fine-tune responses.
Plain Language
Warranty Terms in Plain Language
Customers and service partners get the warranty terms explained in simple wording, quoted from your source text. When the terms are unclear or don't cover the case, the agent says so instead of guessing.
Source shown on every reply
Says when terms don't cover it
Condition requirements
Handover
Hand Complex Cases to Your Team
Unusual cases go to a person with the full conversation attached, so your team doesn't ask the customer to start over. Your unified inbox and help desk are on every plan, and Zendesk or Freshdesk ticket sync is available from Basic.
Full chat passed to your team
Unified inbox on every plan
Ticket sync from Basic
40+ Languages
Starts at $0.02/message
Available 24/7
Start for free
14-day free trial. No credit card required
Testimonials
Businesses with successful customer service start
with Wonderchat
Industry Grade Compliance
Wonderchat is GDPR compliant and AICPA SOC 2 Certified.
40+ Languages
Starts at $0.02/message
Available 24/7
Start for free
14-day free trial. No credit card required