WhatsApp Chat Analysis
See what customers ask on WhatsApp and which questions your docs couldn't answer. Wonderchat answers from your own content, shows the source, and hands over to a person with the full conversation.
Trusted by businesses worldwide
Why WhatsApp Chat Analysis Matters
If your team answers customers on WhatsApp from a phone and someone's memory, the same questions keep coming back and nobody has a list of them. Wonderchat answers WhatsApp messages from your own help center and docs, with the source shown. Every conversation lands in one inbox, and Wonderchat tells you which questions your docs couldn't answer. Fix those in your documentation and the repeat questions stop. About 75% of evaluated conversations are resolved without a person. The rest reach your team with the full conversation attached.
Easy 5 minute set-up
How Wonderchat Works
WhatsApp Conversation Insights
See What Customers Actually Ask
Every WhatsApp conversation shows up in your unified inbox. You can see the questions that come up again and again, and the ones your docs couldn't answer.
Every conversation in one inbox
Questions your docs missed
Unified inbox on every plan
Answers From Your Docs
Answer Repeat Questions From Your Content
Wonderchat answers WhatsApp questions from your own docs and shows the source on each reply. When it can't find the answer, it says so instead of guessing. WhatsApp is available from Starter.
Source shown on every reply
Says when it can't find the answer
WhatsApp from Starter
Your Knowledge Sources
Train It on the Docs You Already Have
Use your website and help center, PDF and Office files, or Google Drive as the source. SharePoint and audio files are available from Scale. The agent answers only from what you add.
Website and help center
PDF and Office files
Google Drive
5-minute set up with our native integration
Start for Free: Connect WhatsApp to Your Docs
1
Create your AI chatbot – Pick the perfect AI model fit for your support needs.
2
Train AI with Docs, FAQs & Policies – Upload knowledge base files and site links.
3
Customise Workflows & Escalation Rules – AI handles what it can, and escalates what it can’t.
4
Monitor & Optimise with Analytics – See where customers get stuck and fine-tune responses.
Fix the Gaps
Fix Wrong or Missing Answers at the Source
When a reply is wrong or missing, you can see which doc it came from, or that no doc covered it. Update the doc and the next answer changes. You stay in control of what the agent says.
See the source of each answer
Update the doc, update the answer
40+ languages
Handover
Hand Over to a Person With the Full Chat
When a WhatsApp question needs a person, the agent hands over with the full conversation, so your team replies with everything already in front of them.
Full conversation passed on
Help desk on every plan
Live chat on every plan
40+ Languages
Starts at $0.02/message
Available 24/7
Start for free
14-day free trial. No credit card required
Testimonials
Businesses with successful customer service start
with Wonderchat
Industry Grade Compliance
Wonderchat is GDPR compliant and AICPA SOC 2 Certified.
40+ Languages
Starts at $0.02/message
Available 24/7
Start for free
14-day free trial. No credit card required