Zendesk Chatbot for Ticket Deflection
Reduce agent workload by 70% with Wonderchat's AI chatbot for Zendesk. Train it on your help docs to instantly answer common questions and deflect repetitive tickets before they reach your team.
Trusted by businesses worldwide
Why Automate Zendesk Support with Wonderchat
Support teams struggle with repetitive tickets that drain resources and slow response times. Wonderchat's AI chatbot integrates directly with Zendesk, automatically handling common inquiries using your knowledge base. Our platform deploys in minutes, not months, and continuously learns from real conversations to improve accuracy. With source-attributed answers and seamless human handoff, you'll provide reliable 24/7 support while your team focuses on complex, high-value interactions.
Emily
AI Agent
Wonderbot
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hey i’d like to upgrade to enterprise please
Wonderbot
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Easy 5 minute set-up
How Wonderchat Works
Zendesk Integration
Seamless Ticket Deflection
When the AI can't resolve an issue, it creates a ticket in Zendesk, ensuring no query falls through the cracks. This integration maintains your existing support workflow while reducing repetitive tickets.
Direct Zendesk integration
Automatic ticket creation
Preserves support workflow
Zendesk Integration
Seamless Ticket Deflection
When the AI can't resolve an issue, it creates a ticket in Zendesk, ensuring no query falls through the cracks. This integration maintains your existing support workflow while reducing repetitive tickets.
Direct Zendesk integration
Automatic ticket creation
Preserves support workflow
Zendesk Integration
Seamless Ticket Deflection
When the AI can't resolve an issue, it creates a ticket in Zendesk, ensuring no query falls through the cracks. This integration maintains your existing support workflow while reducing repetitive tickets.
Direct Zendesk integration
Automatic ticket creation
Preserves support workflow
Ticket Reduction
Deflect Up To 70% of Common Queries
Take the burden of answering frequent questions off your support team. Wonderchat excels at handling common inquiries with consistent, accurate information, drastically reducing Zendesk ticket volume.
24/7 instant answers
Consistent responses
Reduced support costs
Ticket Reduction
Deflect Up To 70% of Common Queries
Take the burden of answering frequent questions off your support team. Wonderchat excels at handling common inquiries with consistent, accurate information, drastically reducing Zendesk ticket volume.
24/7 instant answers
Consistent responses
Reduced support costs
Ticket Reduction
Deflect Up To 70% of Common Queries
Take the burden of answering frequent questions off your support team. Wonderchat excels at handling common inquiries with consistent, accurate information, drastically reducing Zendesk ticket volume.
24/7 instant answers
Consistent responses
Reduced support costs
Knowledge Integration
Train AI On Your Support Content
Quickly feed your unique help docs, knowledge base articles, and website content into Wonderchat. This training process ensures the AI provides accurate, brand-consistent answers specific to your products and services.
Import help docs
Sync with knowledge base
Crawl website content
Knowledge Integration
Train AI On Your Support Content
Quickly feed your unique help docs, knowledge base articles, and website content into Wonderchat. This training process ensures the AI provides accurate, brand-consistent answers specific to your products and services.
Import help docs
Sync with knowledge base
Crawl website content
Knowledge Integration
Train AI On Your Support Content
Quickly feed your unique help docs, knowledge base articles, and website content into Wonderchat. This training process ensures the AI provides accurate, brand-consistent answers specific to your products and services.
Import help docs
Sync with knowledge base
Crawl website content
5-minute set up
Set Up Your Zendesk Ticket Deflection in Minutes
1
Select the Right AI Model – Pick the perfect fit for your support needs.
2
Train AI with Docs, FAQs & Policies – Upload knowledge base files and site links.
3
Customise Workflows & Escalation Rules – AI handles what it can, and escalates what it can’t.
4
Monitor & Optimise with Analytics – See where customers get stuck and fine-tune responses.
Performance Insights
Track Deflection & Resolution Metrics
Gain visibility into your chatbot's performance with comprehensive analytics on ticket deflection rates, popular queries, and resolution success. Use these insights to optimize your knowledge base and improve deflection rates.
Deflection rate tracking
Knowledge gap identification
Query pattern analysis
Performance Insights
Track Deflection & Resolution Metrics
Gain visibility into your chatbot's performance with comprehensive analytics on ticket deflection rates, popular queries, and resolution success. Use these insights to optimize your knowledge base and improve deflection rates.
Deflection rate tracking
Knowledge gap identification
Query pattern analysis
Performance Insights
Track Deflection & Resolution Metrics
Gain visibility into your chatbot's performance with comprehensive analytics on ticket deflection rates, popular queries, and resolution success. Use these insights to optimize your knowledge base and improve deflection rates.
Deflection rate tracking
Knowledge gap identification
Query pattern analysis
Escalation Path
Smart Handoff To Support Agents
When issues require human expertise, Wonderchat ensures a smooth transition to your Zendesk agents. The chatbot collects relevant details first, creating context-rich tickets that speed up resolution times.
Contextual handoffs
Pre-qualified tickets
Complete conversation history
Escalation Path
Smart Handoff To Support Agents
When issues require human expertise, Wonderchat ensures a smooth transition to your Zendesk agents. The chatbot collects relevant details first, creating context-rich tickets that speed up resolution times.
Contextual handoffs
Pre-qualified tickets
Complete conversation history
Escalation Path
Smart Handoff To Support Agents
When issues require human expertise, Wonderchat ensures a smooth transition to your Zendesk agents. The chatbot collects relevant details first, creating context-rich tickets that speed up resolution times.
Contextual handoffs
Pre-qualified tickets
Complete conversation history
40+ Languages
Starts at $0.02/message
Available 24/7
Start Deflecting Zendesk Tickets Today
14-day free trial. No credit card required
Testimonials
Businesses with successful customer service start
with Wonderchat
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
Industry Grade Compliance
Wonderchat is GDPR compliant and AICPA SOC 2 Certified.
FAQ
How does Wonderchat integrate with Zendesk?
Wonderchat offers native integration with Zendesk that works in two key ways. First, it can be trained on your Zendesk knowledge base articles to answer common questions automatically. Second, when the AI can't resolve an issue, it creates a properly formatted ticket in your Zendesk instance with all relevant conversation context, ensuring a smooth handoff to your support team.
What percentage of tickets can Wonderchat typically deflect?
Based on the information provided, Wonderchat can deflect up to 70% of common support queries. This percentage varies depending on your specific knowledge base quality, the nature of your customer inquiries, and how well the AI is trained on your content. As the system learns from interactions over time, deflection rates typically improve.
How long does it take to set up Wonderchat for Zendesk?
Wonderchat can be set up and integrated with your Zendesk instance in minutes, not months. The no-code platform allows you to quickly connect your knowledge sources, customize the chat experience to match your brand, and deploy the solution without extensive technical resources. Ongoing maintenance is minimal as the system continuously learns and improves from real conversations.
Can Wonderchat handle complex product-specific questions?
Yes, Wonderchat excels at handling product-specific questions when properly trained on your content. The platform allows you to train the AI on your unique knowledge base, help documentation, website content, and even PDFs or other documents. This ensures the chatbot can provide accurate, detailed answers about your specific products and services, not just generic responses.
How does Wonderchat ensure accuracy in its responses?
Wonderchat ensures accuracy through several mechanisms: 1) It's trained specifically on your content, not generic information; 2) It attributes sources for its answers, eliminating AI hallucination; 3) The continuous learning feature allows you to correct any inaccurate responses, training the AI to avoid similar mistakes in the future; 4) Regular re-crawling of your content keeps the knowledge base current with your latest information.
What happens when the chatbot can't answer a question?
When Wonderchat encounters a question it can't confidently answer, it seamlessly creates a ticket in your Zendesk system. Before escalation, it collects relevant customer information and provides the full conversation context to your support team. This ensures no query goes unanswered while giving your agents the background they need to resolve the issue efficiently.
FAQ
How does Wonderchat integrate with Zendesk?
Wonderchat offers native integration with Zendesk that works in two key ways. First, it can be trained on your Zendesk knowledge base articles to answer common questions automatically. Second, when the AI can't resolve an issue, it creates a properly formatted ticket in your Zendesk instance with all relevant conversation context, ensuring a smooth handoff to your support team.
What percentage of tickets can Wonderchat typically deflect?
Based on the information provided, Wonderchat can deflect up to 70% of common support queries. This percentage varies depending on your specific knowledge base quality, the nature of your customer inquiries, and how well the AI is trained on your content. As the system learns from interactions over time, deflection rates typically improve.
How long does it take to set up Wonderchat for Zendesk?
Wonderchat can be set up and integrated with your Zendesk instance in minutes, not months. The no-code platform allows you to quickly connect your knowledge sources, customize the chat experience to match your brand, and deploy the solution without extensive technical resources. Ongoing maintenance is minimal as the system continuously learns and improves from real conversations.
Can Wonderchat handle complex product-specific questions?
Yes, Wonderchat excels at handling product-specific questions when properly trained on your content. The platform allows you to train the AI on your unique knowledge base, help documentation, website content, and even PDFs or other documents. This ensures the chatbot can provide accurate, detailed answers about your specific products and services, not just generic responses.
How does Wonderchat ensure accuracy in its responses?
Wonderchat ensures accuracy through several mechanisms: 1) It's trained specifically on your content, not generic information; 2) It attributes sources for its answers, eliminating AI hallucination; 3) The continuous learning feature allows you to correct any inaccurate responses, training the AI to avoid similar mistakes in the future; 4) Regular re-crawling of your content keeps the knowledge base current with your latest information.
What happens when the chatbot can't answer a question?
When Wonderchat encounters a question it can't confidently answer, it seamlessly creates a ticket in your Zendesk system. Before escalation, it collects relevant customer information and provides the full conversation context to your support team. This ensures no query goes unanswered while giving your agents the background they need to resolve the issue efficiently.
FAQ
How does Wonderchat integrate with Zendesk?
Wonderchat offers native integration with Zendesk that works in two key ways. First, it can be trained on your Zendesk knowledge base articles to answer common questions automatically. Second, when the AI can't resolve an issue, it creates a properly formatted ticket in your Zendesk instance with all relevant conversation context, ensuring a smooth handoff to your support team.
What percentage of tickets can Wonderchat typically deflect?
Based on the information provided, Wonderchat can deflect up to 70% of common support queries. This percentage varies depending on your specific knowledge base quality, the nature of your customer inquiries, and how well the AI is trained on your content. As the system learns from interactions over time, deflection rates typically improve.
How long does it take to set up Wonderchat for Zendesk?
Wonderchat can be set up and integrated with your Zendesk instance in minutes, not months. The no-code platform allows you to quickly connect your knowledge sources, customize the chat experience to match your brand, and deploy the solution without extensive technical resources. Ongoing maintenance is minimal as the system continuously learns and improves from real conversations.
Can Wonderchat handle complex product-specific questions?
Yes, Wonderchat excels at handling product-specific questions when properly trained on your content. The platform allows you to train the AI on your unique knowledge base, help documentation, website content, and even PDFs or other documents. This ensures the chatbot can provide accurate, detailed answers about your specific products and services, not just generic responses.
How does Wonderchat ensure accuracy in its responses?
Wonderchat ensures accuracy through several mechanisms: 1) It's trained specifically on your content, not generic information; 2) It attributes sources for its answers, eliminating AI hallucination; 3) The continuous learning feature allows you to correct any inaccurate responses, training the AI to avoid similar mistakes in the future; 4) Regular re-crawling of your content keeps the knowledge base current with your latest information.
What happens when the chatbot can't answer a question?
When Wonderchat encounters a question it can't confidently answer, it seamlessly creates a ticket in your Zendesk system. Before escalation, it collects relevant customer information and provides the full conversation context to your support team. This ensures no query goes unanswered while giving your agents the background they need to resolve the issue efficiently.
40+ Languages
Starts at $0.02/message
Available 24/7
Start Deflecting Zendesk Tickets Today
14-day free trial. No credit card required
The platform to build AI agents that feel human
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© 2025 Wonderchat Private Limited
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited