AI Chatbot to Create Zendesk Tickets Automatically
Stop misrouted tickets and support bottlenecks. Wonderchat's AI trains on your product data to understand user issues accurately before creating perfectly categorized Zendesk tickets.
Trusted by businesses worldwide
Why Zendesk Ticket Automation Matters
Support teams are drowning in repetitive queries that create backlogs and frustrate customers. Wonderchat's AI chatbot intelligently handles initial customer interactions, accurately categorizes issues, and creates properly routed Zendesk tickets. Our solution goes beyond basic chatbots by training on your specific product documentation, ensuring precise issue identification. With up to 70% of common queries deflected and 24/7 instant responses, your support team can focus on complex cases while customers receive immediate assistance.
Emily
AI Agent
Wonderbot
Welcome to Wonderchat! How can I help you today?
hey i’d like to upgrade to enterprise please
Wonderbot
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Easy 5 minute set-up
How Wonderchat Works
Intelligent Zendesk Integration
Automated Support Ticket Creation
When issues require human expertise, Wonderchat seamlessly creates tickets in Zendesk with all relevant customer information and context, ensuring proper routing and faster resolution.
Smart ticket categorization
Complete conversation history
Proper department routing
Intelligent Zendesk Integration
Automated Support Ticket Creation
When issues require human expertise, Wonderchat seamlessly creates tickets in Zendesk with all relevant customer information and context, ensuring proper routing and faster resolution.
Smart ticket categorization
Complete conversation history
Proper department routing
Intelligent Zendesk Integration
Automated Support Ticket Creation
When issues require human expertise, Wonderchat seamlessly creates tickets in Zendesk with all relevant customer information and context, ensuring proper routing and faster resolution.
Smart ticket categorization
Complete conversation history
Proper department routing
Custom Knowledge Base
Train AI on Your Support Data
Import your knowledge directly from websites, documents, and existing Zendesk articles to create an AI that understands your product nuances and can accurately identify customer issues.
Crawl unlimited websites
Import Zendesk articles
Upload PDFs and docs
Custom Knowledge Base
Train AI on Your Support Data
Import your knowledge directly from websites, documents, and existing Zendesk articles to create an AI that understands your product nuances and can accurately identify customer issues.
Crawl unlimited websites
Import Zendesk articles
Upload PDFs and docs
Custom Knowledge Base
Train AI on Your Support Data
Import your knowledge directly from websites, documents, and existing Zendesk articles to create an AI that understands your product nuances and can accurately identify customer issues.
Crawl unlimited websites
Import Zendesk articles
Upload PDFs and docs
Reduce Support Volume
Deflect Common Support Queries
Let the AI handle up to 70% of repetitive customer questions instantly, creating Zendesk tickets only when necessary and freeing your support team to focus on complex issues.
24/7 instant responses
Reduce ticket volume
Consistent accurate answers
Reduce Support Volume
Deflect Common Support Queries
Let the AI handle up to 70% of repetitive customer questions instantly, creating Zendesk tickets only when necessary and freeing your support team to focus on complex issues.
24/7 instant responses
Reduce ticket volume
Consistent accurate answers
Reduce Support Volume
Deflect Common Support Queries
Let the AI handle up to 70% of repetitive customer questions instantly, creating Zendesk tickets only when necessary and freeing your support team to focus on complex issues.
24/7 instant responses
Reduce ticket volume
Consistent accurate answers
5-minute set up
Set Up Your Zendesk Ticket-Creating Chatbot in Minutes
1
Select the Right AI Model – Pick the perfect fit for your support needs.
2
Train AI with Docs, FAQs & Policies – Upload knowledge base files and site links.
3
Customise Workflows & Escalation Rules – AI handles what it can, and escalates what it can’t.
4
Monitor & Optimise with Analytics – See where customers get stuck and fine-tune responses.
Custom Support Workflows
Structure Ticket Creation Process
Create multi-step conversation flows that collect all necessary information from customers before generating a Zendesk ticket, ensuring your support team has everything they need.
Collect required details
Custom intake forms
Conditional logic paths
Custom Support Workflows
Structure Ticket Creation Process
Create multi-step conversation flows that collect all necessary information from customers before generating a Zendesk ticket, ensuring your support team has everything they need.
Collect required details
Custom intake forms
Conditional logic paths
Custom Support Workflows
Structure Ticket Creation Process
Create multi-step conversation flows that collect all necessary information from customers before generating a Zendesk ticket, ensuring your support team has everything they need.
Collect required details
Custom intake forms
Conditional logic paths
Seamless Escalation
Smart Human Handoff
When issues exceed the AI's capabilities, Wonderchat smoothly transitions the conversation to human agents via Zendesk tickets or connects users directly with live support.
Preserve conversation context
Agent availability options
Priority-based routing
Seamless Escalation
Smart Human Handoff
When issues exceed the AI's capabilities, Wonderchat smoothly transitions the conversation to human agents via Zendesk tickets or connects users directly with live support.
Preserve conversation context
Agent availability options
Priority-based routing
Seamless Escalation
Smart Human Handoff
When issues exceed the AI's capabilities, Wonderchat smoothly transitions the conversation to human agents via Zendesk tickets or connects users directly with live support.
Preserve conversation context
Agent availability options
Priority-based routing
40+ Languages
Starts at $0.02/message
Available 24/7
Automate Your Zendesk Ticket Creation
14-day free trial. No credit card required
Testimonials
Businesses with successful customer service start
with Wonderchat
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
"Wonderchat has made it easier than ever to find the information I need without getting lost in the complexities. It also brings convenience and clarity to my searches."
Josh Levitsky
Global Head of Professional Services, Filewave
“Wonderchat has been a game-changer for bazuba. We’ve seen improved customer satisfaction and a noticeable boost in efficiency. Wonderchat handles our customer queries with precision and speed.
Julien Pflanzl
Web Development Lead, bazuba
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway
Founder and CEO, 10xTravel
"Wonderchat has given us the ability to offer real-time answers to our customer’s questions on their terms, pulling from our extensive portfolio of Insurance content. The response has been tremendous."
Ryan Hanley
Founder and President, Rogue Risk LLC
Industry Grade Compliance
Wonderchat is GDPR compliant and AICPA SOC 2 Certified.
FAQ
How does the Wonderchat AI chatbot create Zendesk tickets?
Wonderchat integrates directly with your Zendesk account through our native integration. When a customer query requires human intervention, the AI automatically creates a properly categorized ticket in your Zendesk instance with all relevant conversation history and customer information. The chatbot can be configured to create tickets based on specific triggers such as customer request, AI inability to answer, or custom workflow conditions. This ensures your support team receives well-organized tickets with proper context for faster resolution.
Can the chatbot categorize Zendesk tickets by department or issue type?
Yes, Wonderchat's AI can intelligently categorize Zendesk tickets based on the content of customer inquiries. By training the AI on your product documentation and support knowledge base, it accurately identifies issue types and routes tickets to the appropriate departments or teams. You can set up custom routing rules based on conversation content, allowing technical issues to go to your technical team, billing questions to your finance team, and so on. This smart categorization significantly reduces misrouted tickets and improves first-contact resolution rates.
How accurate is the AI in understanding customer issues?
Wonderchat's AI achieves high accuracy by training on your specific product documentation, support articles, and website content. Unlike generic chatbots, our solution understands your unique terminology, product features, and common customer issues. The continuous learning system allows you to correct any AI mistakes, ensuring it improves over time. With proper training, our customers typically see the AI correctly identifying customer issues and creating appropriate Zendesk tickets with over 90% accuracy.
Can I customize what information is included in created Zendesk tickets?
Absolutely. Wonderchat's workflow builder lets you design custom conversation flows that gather specific information before creating a Zendesk ticket. You can collect customer details, order numbers, problem descriptions, and any other relevant data. All this information, along with the complete conversation history, is automatically included in the Zendesk ticket, giving your support team everything they need to resolve the issue efficiently without asking customers to repeat information.
How much can this reduce our support team's workload?
Wonderchat customers typically see up to 70% deflection of common support queries, as the AI handles repetitive questions instantly without creating unnecessary tickets. For issues that do require human attention, the automated categorization and information gathering save agents significant time per ticket. Support teams report being able to handle more complex issues efficiently since they're no longer bogged down with basic questions and have all necessary context when a ticket is created. This leads to faster resolution times and improved customer satisfaction.
Does the chatbot work outside business hours?
Yes, Wonderchat's AI chatbot operates 24/7, providing instant responses to customer queries at any time. For after-hours support, you can configure the system to create Zendesk tickets that will be addressed during business hours, or provide estimated response timeframes to set appropriate customer expectations. This ensures customers always receive immediate acknowledgment of their issues, even when your human support team is unavailable, significantly improving customer satisfaction during off-hours.
FAQ
How does the Wonderchat AI chatbot create Zendesk tickets?
Wonderchat integrates directly with your Zendesk account through our native integration. When a customer query requires human intervention, the AI automatically creates a properly categorized ticket in your Zendesk instance with all relevant conversation history and customer information. The chatbot can be configured to create tickets based on specific triggers such as customer request, AI inability to answer, or custom workflow conditions. This ensures your support team receives well-organized tickets with proper context for faster resolution.
Can the chatbot categorize Zendesk tickets by department or issue type?
Yes, Wonderchat's AI can intelligently categorize Zendesk tickets based on the content of customer inquiries. By training the AI on your product documentation and support knowledge base, it accurately identifies issue types and routes tickets to the appropriate departments or teams. You can set up custom routing rules based on conversation content, allowing technical issues to go to your technical team, billing questions to your finance team, and so on. This smart categorization significantly reduces misrouted tickets and improves first-contact resolution rates.
How accurate is the AI in understanding customer issues?
Wonderchat's AI achieves high accuracy by training on your specific product documentation, support articles, and website content. Unlike generic chatbots, our solution understands your unique terminology, product features, and common customer issues. The continuous learning system allows you to correct any AI mistakes, ensuring it improves over time. With proper training, our customers typically see the AI correctly identifying customer issues and creating appropriate Zendesk tickets with over 90% accuracy.
Can I customize what information is included in created Zendesk tickets?
Absolutely. Wonderchat's workflow builder lets you design custom conversation flows that gather specific information before creating a Zendesk ticket. You can collect customer details, order numbers, problem descriptions, and any other relevant data. All this information, along with the complete conversation history, is automatically included in the Zendesk ticket, giving your support team everything they need to resolve the issue efficiently without asking customers to repeat information.
How much can this reduce our support team's workload?
Wonderchat customers typically see up to 70% deflection of common support queries, as the AI handles repetitive questions instantly without creating unnecessary tickets. For issues that do require human attention, the automated categorization and information gathering save agents significant time per ticket. Support teams report being able to handle more complex issues efficiently since they're no longer bogged down with basic questions and have all necessary context when a ticket is created. This leads to faster resolution times and improved customer satisfaction.
Does the chatbot work outside business hours?
Yes, Wonderchat's AI chatbot operates 24/7, providing instant responses to customer queries at any time. For after-hours support, you can configure the system to create Zendesk tickets that will be addressed during business hours, or provide estimated response timeframes to set appropriate customer expectations. This ensures customers always receive immediate acknowledgment of their issues, even when your human support team is unavailable, significantly improving customer satisfaction during off-hours.
FAQ
How does the Wonderchat AI chatbot create Zendesk tickets?
Wonderchat integrates directly with your Zendesk account through our native integration. When a customer query requires human intervention, the AI automatically creates a properly categorized ticket in your Zendesk instance with all relevant conversation history and customer information. The chatbot can be configured to create tickets based on specific triggers such as customer request, AI inability to answer, or custom workflow conditions. This ensures your support team receives well-organized tickets with proper context for faster resolution.
Can the chatbot categorize Zendesk tickets by department or issue type?
Yes, Wonderchat's AI can intelligently categorize Zendesk tickets based on the content of customer inquiries. By training the AI on your product documentation and support knowledge base, it accurately identifies issue types and routes tickets to the appropriate departments or teams. You can set up custom routing rules based on conversation content, allowing technical issues to go to your technical team, billing questions to your finance team, and so on. This smart categorization significantly reduces misrouted tickets and improves first-contact resolution rates.
How accurate is the AI in understanding customer issues?
Wonderchat's AI achieves high accuracy by training on your specific product documentation, support articles, and website content. Unlike generic chatbots, our solution understands your unique terminology, product features, and common customer issues. The continuous learning system allows you to correct any AI mistakes, ensuring it improves over time. With proper training, our customers typically see the AI correctly identifying customer issues and creating appropriate Zendesk tickets with over 90% accuracy.
Can I customize what information is included in created Zendesk tickets?
Absolutely. Wonderchat's workflow builder lets you design custom conversation flows that gather specific information before creating a Zendesk ticket. You can collect customer details, order numbers, problem descriptions, and any other relevant data. All this information, along with the complete conversation history, is automatically included in the Zendesk ticket, giving your support team everything they need to resolve the issue efficiently without asking customers to repeat information.
How much can this reduce our support team's workload?
Wonderchat customers typically see up to 70% deflection of common support queries, as the AI handles repetitive questions instantly without creating unnecessary tickets. For issues that do require human attention, the automated categorization and information gathering save agents significant time per ticket. Support teams report being able to handle more complex issues efficiently since they're no longer bogged down with basic questions and have all necessary context when a ticket is created. This leads to faster resolution times and improved customer satisfaction.
Does the chatbot work outside business hours?
Yes, Wonderchat's AI chatbot operates 24/7, providing instant responses to customer queries at any time. For after-hours support, you can configure the system to create Zendesk tickets that will be addressed during business hours, or provide estimated response timeframes to set appropriate customer expectations. This ensures customers always receive immediate acknowledgment of their issues, even when your human support team is unavailable, significantly improving customer satisfaction during off-hours.
40+ Languages
Starts at $0.02/message
Available 24/7
Automate Your Zendesk Ticket Creation
14-day free trial. No credit card required
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited
The platform to build AI agents that feel human
Site
© 2025 Wonderchat Private Limited