Shopify AI Chatbot Integration for Your Store
Connect Wonderchat to your Shopify store and give customers real-time order tracking and instant product answers. No coding required.
Trusted by businesses worldwide
Easy 5 minute set-up
How Wonderchat Works
Shopify AI Chatbot Integration
Connect your store in a few clicks
From your Wonderchat dashboard, go to Settings, then Integrations, and find Shopify. Click Connect and Manage, then connect to a new Shopify store. You are redirected to the Shopify App Store to install and authorize the app. Once done, you are sent back to your Wonderchat dashboard.
No coding required
Install via App Store
Authorize and go live
Real-Time Shopify Order Tracking
Let customers track orders in live chat
Once connected, enable the Order Tracking tool inside your chatbot's Tools section. Customers can check their order status directly in the chat widget using their order number, email, or both. Your AI agent pulls live data from Shopify and responds instantly.
Live order status updates
Flexible lookup options
Zero manual lookups
Shopify Product Search AI
Give your chatbot full catalog knowledge
Enable the Product Search tool to sync your entire Shopify product catalog as the chatbot's knowledge base. Your AI agent can answer detailed product questions, help customers discover the right item, and support purchase decisions without leaving the chat.
Full catalog as knowledge base
Instant product answers
Supports product discovery
5-minute set up with our native integration
Set Up Your Live Chat Alternative in Minutes
1
Create your AI chatbot – Pick the perfect AI model fit for your support needs.
2
Train AI with Docs, FAQs & Policies – Upload knowledge base files and site links.
3
Customise Workflows & Escalation Rules – AI handles what it can, and escalates what it can’t.
4
Monitor & Optimise with Analytics – See where customers get stuck and fine-tune responses.
Shopify AI Chatbot Workflows
Automate support with custom workflows
Build workflows that trigger inside Wonderchat alongside your Shopify data. Set a trigger condition, add examples, then choose an action such as Get Order Status or Get Products Information. Your chatbot handles complex, multi-step customer interactions automatically.
Custom trigger conditions
Order and product actions
Multi-step automation
AI Chatbot Human Handoff
Escalate seamlessly when humans are needed
When a conversation goes beyond what your AI agent can resolve, Wonderchat escalates smoothly via email, helpdesk ticket, or built-in live chat. Smart routing sends the right issue to the right person, and human agents receive full conversation context on handover.
Zendesk and Freshdesk support
Built-in live chat takeover
Full context on handover
