AI Chatbots For the MedTech Industry | How To Use Them In 2025

You know how dealing with healthcare stuff is always kind of a hassle for patients? Endless forms, phone calls, waiting on hold forever...

So now, MedTech companies are bringing in AI chatbots to handle a lot of repetitive tasks and speed things up. These chatbots aren’t replacing doctors or nurses, they’re more of an assistant who handles all the boring admin tasks. Think: booking appointments, answering basic questions, even checking symptoms before you go in.

In this article, we explore how AI chatbots are used in the MedTech industry, what benefits they bring, and how you can build your own chatbot with Wonderchat.

The Rise of AI Chatbots in Healthcare and MedTech

The MedTech industry itself is booming. McKinsey says it’ll grow from $590 billion in 2024 to over $800 billion by 2030. A lot of that growth is coming from tools like AI that help doctors and clinics do more tasks with less human resources.

And the trust in AI tools is growing.

According to a 2023 survey by Statista, 77% of U.S. doctors expressed they feel confident that chatbots can handle symptom checks with great accuracy and know when to escalate emergencies. Only 2% were seriously skeptical.

This shift in mindset is speeding up the adoption of chatbots across MedTech firms, especially for repetitive, low-risk tasks like:

• Answering FAQs

• Managing appointments

• Collecting data

Who are the top 10 medical device companies in the world?

Here’s a quick look at the top 10 MedTech companies by annual revenue in 2024. Companies like Medtronic, Johnson & Johnson and others are already leveraging automation, including AI-powered chatbots to improve healthcare access and delivery.

Image source: Proclinical

Top Use Cases of AI Chatbots in the MedTech Industry

According to a 2024 survey by John Snow Labs, the top uses for AI in healthcare include:

• Answering patient questions (21%)

• Powering chatbots (20%)

• Extracting data from records (19%)

Here is a snapshot of the respondents' answers on using LLMs in healthcare:

Image source: John Snow Labs (2024)

Here’s how MedTech and Healthcare companies are applying chatbots:

1. Patient Intakes

AI chatbots can pre-screen patients by collecting symptoms, asking relevant questions, and providing guidance on the steps to register new patients. This saves time for both patients and healthcare professionals and makes the process smoother, reducing physical queues.

2. Appointments Management

Patients can book, confirm, or cancel appointments through a chatbot. The AI chatbot (or Voice-AI agent) will send them automated reminders help reduce no-shows and improve schedule management.

3. Post-Treatment Follow-ups

After a medical procedure, chatbots can follow up with patients, asking about symptoms or recovery progress, and alert medical providers if any further care is needed.

4. Patient FAQs

Chatbots answer common questions about medications, procedures, insurance, or home care instructions. This reduces the load on call centers and support staff.

5. Data Collection and Analytics

They help collect real-time data on symptoms, medication use, or patient satisfaction, giving providers insights that improve care outcomes.

Summary Table: AI Chatbot Use Cases in MedTech

Key Benefits of Using AI Chatbots in MedTech firms

Implementing chatbots in your MedTech company isn’t just about automation, it delivers real, measurable benefits, as follows:

1. Improved Patient Engagement

Chatbots are easy to use and can improve access to care. One study showed that patients over 60 experienced a low cognitive load when using chatbots, making them more likely to stay engaged. Some care platforms report over 90% engagement rates and adherence rates of up to 97% for patients using AI-assisted care plans.

2. Operational Efficiency

Healthcare providers using chatbots report up to a 40% improvement in workflow efficiency. Chatbots can reduce average call handle times by 20%, helping staff focus on more complex tasks.

3. 24/7 Availability

AI chatbots never sleep. Patients can interact with them anytime, during off-hours, weekends, or holidays, without needing to wait for human support.

4. Reduced Costs

Juniper Research reported that global cost savings from healthcare chatbots reached $3.6 billion in 2022, compared to just $2.8 million in 2017. These savings are expected to grow by over 300% annually.

5. Improved Data Collection

Real-time data collection helps providers understand patient needs better and personalize care. Chatbots can log symptoms, medication use, and satisfaction levels, offering insights that traditional systems often miss.

Addressing the Limitations: When AI Chatbots Aren't Enough

While AI chatbots offer many advantages, there are limitations. A 2019 study published in JMIR found that doctors believe chatbots are best suited for handling administrative and basic clinical tasks, not complex decisions requiring deep medical knowledge and experience at hand.

This reinforces the idea that chatbots should support, not replace, human care. Tasks involving empathy, clinical reasoning, or urgent decision-making still need expert oversight.

How To Build a Custom Chatbot for Your MedTech Business with Wonderchat

Why Choose Wonderchat?

Wonderchat makes it easy to build AI chatbots for any industry, including healthcare, without writing a single line of code. Simply create a chatbot, upload your FAQs, PDFs, instructions, or policy docs, and the chatbot will learn to interact with patients based on your content.

Pro tip: Follow this step-by-step guide where we show you how to build your first AI chatbot in Wonderchat - it only takes 5 minutes!

Wonderchat can help you:

• Create custom AI chatbots trained on your own material

• Reduce patient support workload and costs

• Deliver fast, accurate answers to patients 24/7

• Customize the chatbot’s design, behavior, and tone to match your brand

• Track usage, feedback, and performance through built-in analytics

Whether you’re running a health app, a MedTech website or a virtual consultation clinic, Wonderchat gives you the tools to automate patient communication while staying fully in control.

Final Thoughts

AI chatbots are quickly becoming essential tools for modern MedTech companies. They boost efficiency, support patients, and collect valuable data, without needing extra staffing or infrastructure.

As the industry grows, the most successful companies will be the ones that use smart automation to meet patient expectations and scale faster.

Ready to get started? Build your custom AI chatbot today with Wonderchat.io.