Custom Workflows

Support automation isn't one feature - it's your process, running without you standing over it. Most tools give you a rigid script and expect you to bend your workflow to fit. Wonderchat works the other way: you design the path a conversation takes, and the agent runs it.

It starts by answering from your own content - your docs, your help centre, your resolved tickets - and citing the source every time, so answers are grounded rather than guessed. From there, you decide what happens: qualify the person, route them to the right team, collect the details you need, or escalate to a human with the full conversation attached. Each step branches on what the customer actually says, not a fixed sequence.

When the agent can answer, it does - and across all customers Wonderchat resolves about 76% of conversations on its own. When it can't, it hands off cleanly instead of looping the customer in a dead end. That's the line between automation that helps and automation that traps people.

It's part of a SOC 2 Type II certified, GDPR-compliant platform. Map your support process once, and the agent handles the volume - so your team spends its time on the conversations that genuinely need a person.