Are you looking to grow your Shopify store in 2025?
Whether running a small boutique or managing a larger e-commerce store, providing fast, personalized customer support is key to standing out. But with customer demands rising, how can you meet their expectations without stretching your resources too thin?
Luckily, we have the answer: Shopify AI chatbots.
In this post, we'll review the best AI-powered Shopify chatbots and help you find the best one for your e-commerce store.
Shopify AI Chatbot usage expected to grow in 2025
These AI-powered virtual assistants can help run your Shopify store remotely - without your intervention. No wonder they’re becoming game-changers for Shopify stores. By 2025, the number of businesses using AI chatbots is expected to grow by 34% (source: Business Insider), making them a must-have for staying competitive in e-commerce.
Image 1: Chatbot statistic
In this blog, we’ll explore the best AI chatbots for Shopify stores in 2025 and help you decide which chatbot tool fits your needs and budget perfectly.
If you’re curious why Shopify stores need an AI chatbot, check out our guide: Why Your Shopify Needs an AIChatbot (+ Installation Tips).
What is the Best AI Chatbot for Shopify?
The “best” AI chatbot depends on your goals:
Do you need a chatbot to handle customer support?
Or help you increase sales?
Offering personalized shopping assistance?
As chatbots can play different roles, we’ve rounded up below our top choices for AI chatbots for Shopify stores in 2025 to help you decide.
Best Shopify Chatbots in 2025
1. Wonderchat
Wonderchat is a user-friendly AI chatbot tool that’s ideal for Shopify stores of all sizes. Its no-code platform makes it incredibly easy to set up, so you can create a customized chatbot in just a few minutes without needing technical skills.
Image 2: Wonderchat.io landing page
Key Features
Quick setup: Create your chatbot and launch it in just 5 minutes - with no coding required!
Seamless Shopify Integration: Easily embed Wonderchat on your Shopify store.
Customizable Roles: Tailor your chatbot’s tone and personality to fit your brand.
Personalized Replies: Train your bot to answer customer questions with contextually relevant responses.
Advanced features for Shopify stores.
Learn more about Wonderchat's Shopify features here.
Pricing: Starting from $99.99/month, (includes a 6,000 message credit) and doesn't have any additional hidden charges per customer resolution (such as Zendesk and other competitors).
Who It’s For: Perfect for small to medium Shopify stores looking for a quick, easy-to-set-up, and affordable chatbot solution.
2. Zendesk
Zendesk is a powerhouse in customer support, and its AI chatbot integrates seamlessly with Shopify. With Zendesk, you can pull customer data like billing and order details to provide real-time, personalized assistance.
Image 3: Zendesk landing page
Key Features:
Omnichannel Support: Manage customer queries across email, social media, and your Shopify store.
Data Integration: Automatically fetch order, shipping, and billing information.
Workflow Automation: Simplify repetitive tasks like ticketing and follow-ups.
Pricing: Starts at $55/month, offers free trials, and charges from $1.50 for every time the chatbot answers a customer question successfully.
14-day free trial available
Who It’s For: Larger Shopify stores with a high volume of customer interactions.
3. Chatfuel
Chatfuel is a no-code chatbot builder that’s easy to adapt by online stores. It’s a favorite among business owners for its pre-built templates, making setup quick and easy.
Image 4: Chatfuel landing page
Key Features:
Pre-Built Templates: Get your chatbot running quickly with ready-made designs.
Shopify Integration: Automate inventory updates and share product recommendations.
Multichannel Automation: Sync your bot with Instagram, Facebook, or WhatsApp.
Pricing: Starting from $59/month (includes 1,000 conversations per month); Additional conversations: $0.04 per extra chat.
7-day free trial available
Who It’s For: Small to medium Shopify businesses looking for flexibility and ease of use.
4. Botsify
Botsify is another excellent chatbot solution for Shopify. Its drag-and-drop bot builder is straightforward, and it offers multiple integrations to automate your workflows.
Image 5: Botsify landing page
Key Features
Drag-and-Drop Interface: Build your website chatbot without coding.
Shopify Sync: Pull your product catalog directly into the chatbot for seamless shopping experiences.
Multichannel Functionality: Connect with Facebook, Instagram, and more.
Pricing: Free trial available; paid plans start at $50/month.
Who It’s For: New Shopify businesses and startups looking to integrate chatbots with messaging platforms.
5. HubSpot ChatSpot
HubSpot’s ChatSpot is part of its suite of customer management tools but can also be used independently. Its integration with Shopify makes it a reliable choice for e-commerce businesses.
Image 6: Hubspot landing page
Key Features:
CRM Integration: Sync customer data and create personalized messages.
E-Commerce Focused: Handle product inquiries and customer service in one place.
Easy Chatbot Setup: No technical skills are required to start.
Pricing: Free plan available; paid plans start from $30/month, including 1,000 contacts; requires a subscription to the Professional Service Hub ($90/month) to set up a self-service helpdesk with AI features
Who It’s For: Shopify owners who want an all-in-one solution for CRM and chatbots.
6. ChatBot.com by Text
ChatBot.com is a versatile AI chatbot platform that integrates smoothly with Shopify as well as other e-commerce platforms. Known for its intuitive interface, this chatbot builder platform is ideal for startups and Shopify businesses wanting a quick setup.
Image 7: Chatbot.com landing page
Key Features:
Flexible Integrations: Works with Shopify and other popular e-commerce platforms.
Templates Library: Access pre-built workflows tailored to e-commerce shops.
AI-Powered Suggestions: Train your chatbot responses with advanced machine learning.
Pricing: Starting from $50/month (includes 1,000 chats); additional charges: $1 per 100 chats
Who It's For: Medium-sized businesses who want an AI chatbot to handle multiple client tickets.
Tips for Choosing an AI Chatbot for Shopify
Now that you’ve seen the top contenders, you might wonder: "How do I choose the best one for my store?"
Let’s break it down:
Ease of Use: If you’re new to chatbots, look for tools with a simple setup and pre-built templates.
Integration Capabilities: Ensure the bot syncs with Shopify and any other tools you rely on.
Features vs. Budget: Compare what you’re getting with your investment - some bots offer advanced features at higher costs, while others are great for tight budgets.
Hidden Charges: Look out for hidden charges that some Chatbot tools may charge you. They will have a lower published plan fee, but you may get charged a "resolution fee" up to $1.50 for every successful chatbot reply.
Customizability: Choose a chatbot that can reflect your brand’s tone and personality.
Analytics and Scalability: Opt for a bot that provides performance insights and can grow with your store.
What’s the Best E-Commerce AI Chatbot?
There’s no one-size-fits-all answer. When choosing the best Shopify chatbot for your store, it’s essential to consider pricing, features, free trials and the overall value.
Below, we’ve rounded up our top choices for Shopify chatbots in a comparison table format to help you find the best one.
Shopify Chatbots: Comparison Table
Highlight: Why Wonderchat Stands Out As the Best Value Shopify Chatbot
While competitors might offer lower starting prices, Wonderchat’s premium Shopify integration features justify its pricing. Here's why:
Generous Message Credits: Starting with 6,000 message credits, Wonderchat supports even high-traffic stores without additional costs per message.
No Per-Resolution Pricing: Unlike Zendesk (which charges $1.50 per successful chatbot reply), Wonderchat’s pricing is straightforward and predictable.
Scalability: Wonderchat is designed to handle up to 1,000 web pages, which is perfect for growing Shopify stores and e-commerce businesses.
Free Trial: the 7-day free trial allows you to test features risk-free.
Conclusion
AI chatbots are no longer a luxury - they’re a must have for Shopify stores in 2025. Whether you’re running a small business or managing a large-scale Shopify store, you will benefit from adding an AI chatbot to your Shopify website. We also shared a step-by-step guide to building your first chatbot, so check it out next!
Ready to take your Shopify store to the next level?
Try Wonderchat's Shopify integration today!
