8 Best AI Chatbots for Your Shopify Store in 2025

Quick Summary

We explain what makes a great Shopify chatbot in 2025 and how to choose the right one for your store. Our top picks are Wonderchat, Zendesk, and Chatfuel. Read on to compare features, pricing, and pros so you can pick the best fit for support, sales, and customer experience.

Looking for The Best AI Chatbots for Shopify?

Even if you’re running a small boutique or managing a larger Shopify store, providing fast, personalized customer support is key to standing out. But with customer demands rising, how can you meet their expectations without stretching your resources too thin?

Luckily, we have the answer: Shopify AI chatbots.

These AI-powered virtual assistants can help run your Shopify store remotely and without your intervention. No wonder they’re becoming paramount for Shopify stores. 

By 2025, the number of businesses using AI chatbots is expected to grow by34%, making them a must-have for staying competitive in e-commerce.

Image 1: Chatbot statistic

In this Wondechat guide, we’ll explore the best Shopify AI chatbots for stores in 2025 and help you decide which chatbot tool fits your needs and budget perfectly.

Why Listen to Us?

At Wonderchat, we’ve helped many businesses launch powerful AI chatbots without writing a line of code. From growing Shopify brands to lean e-commerce teams, we’ve seen what makes a chatbot effective. That hands-on experience is what powers our recommendations in this guide.

What is a Shopify AI Chatbot?

A Shopify AI chatbot is a virtual assistant that helps you automate customer interactions on your Shopify store. Powered by artificial intelligence, it can answer questions, recommend products, handle support requests, and even guide shoppers through checkout, all in real time.

Unlike basic live chat tools, AI chatbots can understand intent, personalize responses, and operate 24/7 without manual input. This results in faster support, more sales, and less strain on your team.

8 Best Shopify Chatbots in 2025

The right chatbot depends on your goals, budget, and how hands-on you want to be. It’s important to weigh pricing, features, free trials, and overall value before making a decision.

1. Wonderchat

Wonderchat is a no-code AI chatbot purpose-built for Shopify stores of all sizes. Its fast setup and robust Shopify integration make it a top pick for businesses seeking smart automation and personalized support.

Image 2: Wonderchat Shopify workflow

Key Features

• 5-Minute Builder: Set up and launch your chatbot instantly without any coding.

• Seamless Shopify Data Sync: Automatically fetch product info, orders, and inventory.

• Custom Brand Persona: Match tone, avatar, and responses to your brand voice.

• Multi-Source Training: Use your own site URLs and PDFs to educate the bot.

• Live Analytics Dashboard: Track visitor behaviour, messages, and bot accuracy so that you know what to optimize.

• Built in Shopify Integration: Install the application on your shopify store to get started immediately

Pricing

Starting from $99.99/month (includes a 6,000 message credit) and doesn't have any additional hidden charges per customer resolution (such as Zendesk and other competitors). You can also start with a 7-day free trial to get a feel of the features. 

Who It’s For

Perfect for small to medium Shopify stores looking for a quick, easy-to-set-up, and affordable chatbot solution.

Pros

• Designed for non-technical users

• Thorough Shopify integration

• Real-time performance insights

• No per-resolution fees

• GDPR/SOC 2 compliant

Con

• No native mobile app yet

2. Zendesk

Zendesk’s chatbot, integrated with its broader support suite, excels at pulling real-time customer and order data to deliver personalized assistance within Shopify.

Image 3: Zendesk landing page

Key Features

• Real-Time Data Access: Automatically retrieves billing, shipping, and order information from Shopify to deliver context-aware answers.

• Intelligent Ticket Management: Automate ticket creation, prioritization, and routing based on query type, ensuring faster resolutions.

• Omnichannel Engagement: Consolidates conversations across email, social media, live chat, and messaging apps into a single interface.

• Proactive Support: Use AI-driven triggers to anticipate customer needs and initiate support before users reach out.

Pricing

Starts at $55/month, offers free trials, and charges from $1.50 for every time the chatbot answers a customer question successfully. There is also a 14-day free trial available.

Who It’s For

Larger Shopify stores with a high volume of customer interactions.

Pros

• Deep integration with Shopify and Zendesk CRM

• Reliable ticket automation

• Ideal for high-volume support teams

• Unified support platform

Cons

• Can get costly at scale

• Extra charges for chatbot responses

• Requires Zendesk suite subscription

3. Chatfuel

Chatfuel is a no-code chatbot builder that’s simple to adapt for online stores. It’s a favorite among business owners for its pre-built templates, making setup quick and easy.

Image 4: Chatfuel landing page

Key Features

• Native Shopify Integration: Automatically connects to your Shopify store to sync product catalogs, process orders, and provide real-time updates on shipping and inventory.

• Drag-and-Drop Builder: Easily create powerful chatbots without coding, using a simple visual interface.

• Pre-Built eCommerce Templates: Get started with templates for order tracking, abandoned cart recovery, and upselling.

• Multi-Platform Messaging: Engage your customers across Facebook Messenger, Instagram, and your website, all from one platform.

• Sales and Marketing Automation: Offers tools for personalized product recommendations, promotional broadcasts, and lead generation to increase conversions.

Pricing

Starting from $59/month (includes 1,000 conversations per month); Additional conversations: $0.04 per extra chat. 7-day free trial available.

Who It’s For

Small to medium Shopify businesses looking for flexibility and ease of use.

Pros

• Intuitive template-driven setup

• Broad channel support

• Good for marketing automation

• Familiar flow builder for beginners

Cons

• Limited AI training options

• Lacks detailed reporting tools

• Doesn’t support PDFs or documents

4. Botsify

Botsify offers a drag-and-drop interface and shop-syncing capabilities, making it easy for startups to publish a functional Shopify chatbot fast.

Image 5: Botsify landing page

Key Features

• Third-Party Integrations: Connect with tools like Zapier, Google Sheets, and Slack for streamlined workflows.

• AI-Powered Customization: Train your bot with business-specific FAQs and past conversations for tailored and accurate responses.

• Conversational Forms: Replace static forms with dynamic, chat-based data collection to capture leads and customer details.

• 24/7 Automated Support: Provides round-the-clock customer service, even when human agents are offline.

• Multi-Platform Messaging Hub: Manage customer conversations across WhatsApp, Facebook Messenger, and web chat from one dashboard.

Pricing

Free trial available; paid plans start at $50/month.

Who It’s For

New Shopify businesses and startups looking to integrate chatbots with messaging platforms.

Pros

• Great for beginners

• Mix of automation and live chat

• Easy product sync

• Basic CRM integration

Cons

• Outdated interface

• Limited advanced AI customization

• Not as scalable for large stores

5. HubSpot ChatSpot

HubSpot’s ChatSpot combines chatbot functionality with its CRM tools, offering Shopify merchants a unified system for conversations and customer data.

Image 6: Hubspot landing page

Key Features

• Seamless CRM Integration: Automatically syncs with HubSpot’s CRM to track leads, purchase history, and customer behavior for targeted conversations.

• Personalized Messaging: Leverages CRM data to deliver context-rich product recommendations and tailored responses.

• E-commerce Query Management: Handles product inquiries, order tracking, and returns within a single interface.

• Smart Lead Capture: Gathers customer information during chat sessions and instantly updates contact records in your CRM.

• Quick, Code-Free Setup: Enables merchants to create and deploy chatbots without technical expertise, using simple templates.

Pricing

Free plan available; paid plans start from $30/month, including 1,000 contacts; requires a subscription to the Professional Service Hub ($90/month) to set up a self-service desk with AI features.

Who It’s For

Shopify owners who want an all-in-one solution for CRM and chatbots.

6. ChatBot.com by Text

ChatBot.com supports Shopify with a user-friendly interface, machine learning suggestions, and e-commerce-focused templates. Known for its intuitive interface, this chatbot builder platform is ideal for startups and Shopify businesses wanting a quick setup.

Image 7: Chatbot.com landing page

Key Features

• Ecommerce-Ready Templates: Launch bots quickly using workflows tailored for product FAQs, order tracking, and abandoned cart recovery.

• AI Response Training: Improve accuracy over time by training the bot on user behavior, queries, and feedback.

• Multi-Platform Compatibility: Works across Shopify and other major platforms like WordPress and BigCommerce.

• Custom Button & Quick Reply Support: Guide users through structured choices that reduce friction and boost conversions.

• Live Agent Takeover: Support agents can jump into chats at any time and see the full conversation history.

Pricing

Starting from $50/month (includes 1,000 chats); additional charges: $1 per 100 chats.

Who It's For

Medium-sized businesses that want an AI  chatbot to handle multiple client tickets.

Pros

• Strong e-commerce templates

• Intuitive setup process

• ML-powered chatbot suggestions

• Multiple channel support

Cons

• Additional fees for extra chats

• Analytics are basic at mid-level tiers

• Less automated Shopify sync

7. Tidio

Tidio is a popular Shopify-ready chat solution that blends live chat and AI bots to improve customer support and sales efficiency. Over 300,000 businesses trust it for its easy setup and rich automations.

Key Features

• Live Chat + AI Combo: Chatbots handle common questions while agents jump in for complex cases without any disruption.

• Behavior-Based Product Prompts: Automatically suggest items based on pages viewed, cart content, or time spent.

• Pre-Built Shopify Workflows: Use ready-to-go flows for abandoned carts, shipping updates, and FAQs.

• Unified Inbox for Messaging Apps: Manage conversations from Messenger, Instagram, email, and chat in one view.

• Visitor Insights Panel: See who’s on your site, what they’re browsing, and their interaction history, all in real time.

Pricing

Tidio uses a freemium model with usage tiers. The free tier offers basic chat and bots; paid plans scale by conversation volume and add features like AI assistants and analytics.

Who It’s For

Ideal for Shopify store owners who want a plug-and-play chatbot with strong templates, live chat features, and multichannel reach.

Pros

• Fast setup with Shopify-specific features

• Robust templates and automation tools

• Multichannel reach within the same inbox

• Strong customer support

Cons

• AI features are still evolving

• Paid tiers can get pricey with usage

• Limited customization beyond templates

8. alby

Alby is a proactive conversational assistant built for Shopify, optimized to boost engagement and drive sales with intelligent prompts and deep customizations.

Key Features

• Proactive Messaging: Uses predictive AI to start relevant conversations based on browsing behavior or cart activity.

• Deep Store Integration: Automatically pulls in product details, reviews, and policy pages for accurate, instant answers.

• Embedded Conversations: Add persistent chat widgets or inline prompts across product, cart, and support pages.

• Custom Journey Flows: Build tailored flows for upsells, promotions, support, or product discovery without coding.

• A/B Testing for Prompts: Run experiments on different chatbot messages to see what drives the most engagement or sales.

Pricing 

Alby offers subscription-based pricing based on features and usage. Higher tiers include more aggressive prompting, deeper analytics, and advanced embedding options.

Who It’s For

Best suited for fast-scaling Shopify brands focused on driving conversions through proactive, personalized conversational experiences.

Pros

• Engaging, revenue-focused UX

• Easy data ingestion without manual setup

• Flexible embedding controls

• Clear ROI through engagement metrics

Cons

• May require design work for visual coherence

• Advanced features behind higher price tiers

• Less suited for basic support workflows

Why Does a Shopify AI Chatbot Matter?

• 24/7 customer support: AI chatbots never clock out. They handle questions, order issues, and product inquiries, even while you sleep.

• Faster response times: Customers get instant answers instead of waiting for a human rep, reducing bounce rates and boosting satisfaction.

• Higher conversion rates: By guiding shoppers, answering objections, and recommending products, AI chatbots help close more sales in real time.

• Lower support costs: Automating repetitive questions reduces the need for large support teams, saving money as your store scales.

• Smarter lead capture: AI chatbots can qualify leads, collect emails, and sync data with your CRM, without relying on boring popups.

For more information on why your store needs an AI chatbot, check out our guide.

How to Choose the Best Shopify AI Chatbot for Your Store

With so many great options, it’s important to choose a chatbot that fits your store’s size, goals, and workflow. Here are a few key things to consider:

• Ease of setup: If you’re not technical, go for a no-code tool with pre-built templates and a simple setup process.

• Shopify integration: Make sure the chatbot syncs smoothly with your store, pulling in product info, customer data, and orders automatically.

• Pricing transparency: Some tools look cheap upfront but charge hidden “resolution” fees per chatbot reply. Look for clear, flat-rate pricing.

• Customization options: Your bot should sound like your brand. Choose a platform that lets you control tone, style, and behavior.

• Analytics and growth: Pick a chatbot that offers performance reports and scales with your traffic as your store grows.

Why Wonderchat Stands Out As the Best Value Shopify Chatbot

While competitors might offer lower starting prices, Wonderchat’s premium Shopify integration features justify its pricing. Here's why:

• Generous Message Credits: Starting with 6,000 message credits, Wonderchat supports even high-traffic stores without additional costs per message.

• No Per-Resolution Pricing: Unlike Zendesk (which charges $1.50 per successful chatbot reply), Wonderchat’s pricing is straightforward and predictable.

• Scalability: Wonderchat is designed to handle up to 1,000 web pages, which is perfect for growing Shopify stores and e-commerce businesses.

• Free Trial: The 7-day free trial allows you to test features risk-free.

Ready to take your Shopify store to the next level?

AI chatbots are no longer a luxury, they’re a must-have for Shopify stores in 2025. Whether you’re running a small business or managing a large-scale Shopify store, you will benefit from adding an AI chatbot to your Shopify website. We also shared a step-by-step guide to building your first chatbot, so check it out next!

Try Wonderchat's Shopify integration for free today!