The Reality: Missed calls = Lost Customers
It’s 3 AM, and your customer is facing a product issue. They call your customer support line - but nobody answers. They wait. They get frustrated. Feeling helpless, they turn to social media to leave you a negative review and a 1-star rating.
Your team can’t work 24/7, but … what if your customer service agent could?
Let me introduce you AI call agents. These virtual assistants can answer calls at any time and solve customer issues immediately. No wait times. No background music. Just instant answers. Platforms like Wonderchat.io allow you to build and deploy an AI call agent in just 5 minutes - with no coding required.
In this post, you’ll learn:
What are AI call agents (and why they're not just chatbots).
How they can solve the #1 problem burdening customer service teams.
Step-by-step instructions to launch your own AI agent today.
What are AI Call Agents?
An AI Call Agent is a next-level, customer service assistant that can handle your calls, including:
Answering phone calls instantly, in a natural, human-like voice.
Understand context (eg: when your customer says: “My order hasn’t arrived!”, tracks shipment and provides updates to the customer).
Solves problems without letting your customers wait.
Example:
Your customer calls in to cancel a subscription. The AI call agent will:
Answer their phone call via voice
Process the cancellation instantly
Send a confirmation email
All of this is done in 45 seconds, without the need for human intervention.
How do AI Call Agents Solve Customer Service Issues
Below, we detail the top issues for customer service teams and explain how AI call agents address them.
Issue #1: Long Wait Times
Problem: Customers often face long wait and hold times before speaking to a live agent. These long hold times lead to frustration and negative reviews.
How AI Call Agents Fix This: AI call agents respond to calls immediately, reducing wait times to zero. They operate around the clock, ensuring that no call goes unanswered, even during peak hours or off-hours.
Issue #2: High Operational Costs
Problem: Maintaining a large customer service team is expensive. Your operational budget must cover salaries, ongoing training, and 24/7 management, which can be a burden.
How AI Call Agents Fix This: AI call agents lower your operational budget by automating routine customer service tasks. This reduces the need for a large team, lowering staffing expenses.
How to Set Up Your AI Call Agent in 5 Minutes (with Wonderchat)
Step 1: Sign Up for Wonderchat.io
Go to Wonderchat.io
Click Start Free Trial
Enter your email to register
That's it. No credit card is required.
Step 2: Create your AI agent
Create a new AI agent and assign it a role from pre-built templates:
Customer Support Agent
Salesperson
Copywriter
Researcher
General
Custom - this option allows you to write your own script
Learn more about these AI chatbot roles and get ideas for custom-written scripts in this blog post.
Step 3: Customize Your AI Agent's Responses
Use Wonderchat’s editor to:
Upload a knowledge base (FAQs, website page, e-book, PDF manual)
Set your brand’s tone (eg: “Friendly, polite and professional”).
Define call flows for specific scenarios like processing refunds, offering website log-in support, or order tracking.
Need more help? The "How to Build Your First AI Agent" post has more tips and guides on customizing your chatbots.
Step 4: Set Up Your AI Phone Line
Wonderchat integrates seamlessly with popular CRM and messaging tools like: Zapier, Shopify, Zendesk, Hubspot, Twilio, and Whatsapp with just one click. Learn how to integrate it with each platform with our Documentation Guide.
Besides these integrations, you can also connect your AI agent to a Phone line.
How to Create Your 24/7 AI Phone Call Line in Wonderchat
Log into Wonderchat.io and select your AI agent.
Click on the Phone Icon shown in the Integrations column.
Next, click on Create and Connect a Phone Number. Wonderchat will auto-generate a US phone number for your AI agent.
Click Test Call on the Web to simulate a real call. During testing:
Allow microphone access (look for the browser prompt)
Ask a question (eg: "How do I return a product?" and see if your words turn into live transcriptions
See how smoothly the AI agent responds, and how it's pulling data from your pre-written scripts.
Step 5: Launch Your AI Call Agent
Once you're happy with the customization, you can deploy it. Your AI agent is now answering calls, while you monitor the stats from your Wonderchat dashboard.
Why Wonderchat.io Beats the Competition?
It's easy to set up and requires no coding. Your marketing intern can set up an AI agent in just 5 minutes.
It's optimized for ROI. Most Wonderchat users break even in 2 weeks.
Continuous Learning: The AI agent can learn from past interactions and improves with every call (no manual updates needed).
Testimonial:
“Ever since implementing Wonderchat on our site, I've seen up to a 70% reduction of customer support queries in my inbox.”
Bryce Conway, Founder and CEO of 10xTravel
How to Troubleshoot Your AI Call Agents
FAQ #1: What can I do if my AI call agent misunderstands a client's question?
Sometimes AI can mishear words, that's why it's recommended to include synonyms to your knowledge base (eg: “refund” = “return money”, or "shipping" = "delivery").
FAQ #2: Can background noises prevent AI agents from hearing clearly?
Yes, background noises can confuse the AI call agent. Make sure you enable “Noise Cancelation” in your Wonderchat chatbot’s audio settings to improve listening skills.
FAQ #3: What do I do if my AI call agent is too slow to respond to questions?
You can trim long scripts into short sentences to reduce the time spent on preparing the answers.
Ready to Stop Losing Customers To Unanswered Calls?
Don’t let your competitors answer first. Sign up and build your first Wonderchat chatbot today!
