Our Guide to Tidio Pricing: Features, Plans, Pros and Cons

Quick Summary 

This guide breaks down Tidio’s pricing, features, plans, pros, and cons. We also introduce Wonderchat, a more flexible, conversation-based AI chatbot alternative cost that delivers smarter automation and better long-term value. 

Is Tidio Pricing Really Worth What You're Paying for?

Chatbot pricing can feel overwhelming, and Tidio’s mix of “flow visitor” limits and tiered plans often leaves teams unsure if they’re getting real value. Choose the wrong plan, and you risk paying for unused features or hitting limits right when demand grows.

In this Wonderchat guide, we break down Tidio’s pricing structure to help you decide if it provides real value and how a solution like Wonderchat may serve you better. 

Why Listen to Us?

At Wonderchat, we’ve helped many businesses simplify customer support and improve engagement with smart automation and AI chatbots. With years of experience, we know exactly what businesses should look for when choosing a chatbot pricing plan.

What Is Tidio?

Tidio is a customer service platform that combines live chat, chatbots, and helpdesk features. It helps businesses engage website visitors, automate responses, and provide real-time support.

Key Features

• Lyro AI agent: Uses advanced AI to automate customer conversations for personalized support, sales assistance, and lead generation.

• Live chat: Provides real-time customer support, allowing businesses to respond to inquiries instantly.

• Customizable chatbot templates: Pre-built templates that can be tailored to fit specific business needs and goals.

• Multi-channel support: Engage customers across multiple platforms, including websites, mobile apps, and social media.

• Visitor segmentation & targeting: Segment visitors based on behavior (e.g., pages viewed, time on site, or location) and trigger personalized chatbots or messages to boost engagement and conversions.

Tidio’s Pricing Structure

Tidio operates a ‘Flows visitor’ pricing model, where the cost is based on the number of people who interact with your chatbot flows or live chat within a month. 

The platform offers five tiers:

Starter 

• Growth 

• Plus

• Premium 

All plans include live chat, AI-powered chatbots, and analytics features. 

Tidio Pricing Plan Breakdown

Free plan

Usage:

• 50 Lyro AI conversations (one-time)

• Up to 100 Flows visitors monthly

• Up to 10 operator seats

• Up to 50 live chat conversations per month

Live Chat Features:

• Basic chat widget customization

• Shared unified inbox

AI & Automation:

• Lyro AI 

• Pre-built chatbot templates

• Visual chatbot editor

Analytics:

• Basic reporting

• Visitor tracking

• Chat history

Starter

Cost: $24.17/month (billed annually)

Usage:

• 50 Lyro AI conversations (one-time)

• Up to 100 Flows visitors monthly

• Up to 10 operator seats

• Up to 100 live chat conversations per month

Live chat:

• Live visitors list

• Operating hours

• Widget customization

• Shared unified inbox

AI & Automation:

• Lyro AI Agent

• AI Copilot

• Automated responses for common questions

• Multilingual support

• Automated workflows

Analytics:

• Basic reporting

• Visitor tracking

• Chat history

• Predefined chatbot templates

Growth

Cost: $49.17/month (billed annually)

Usage:

• 50 Lyro AI conversations

• Up to 100 Flows visitors monthly

• Up to 10 operator seats

• From 250 to 2000 live chat conversations per month

• Multiple website installations

Live Chat Features:

• Live typing

• Automatic chat assignment

• Live visitors list

• Visitor notes

• Viewed pages history

• Permissions

AI & Automation:

• Lyro AI Agent

• AI Copilot

• Automated responses 

• Multilingual support

• Automated workflows

Analytics:

• Advanced reporting and analytics

• Visitor tracking

• Chat history

• Predefined chatbot templates

Plus 

Cost: $749 per month (billed annually)

Usage:

• Up to 5000 Lyro AI conversations

• Custom number of Flows visitors monthly

• Custom operator seats

• Custom conversation quota

• Full white-label branding

• Unlimited website installations

Live Chat Features:

• Advanced chat routing

• Departmental chat assignments

• Custom branding

AI & Automation:

• Lyro AI 

• AI Copilot

• Automated workflows

• Multilingual AI support

• Advanced chatbot automation

• Automated responses 

• AI-driven lead qualification

Analytics:

• Advanced reporting and analytics

• Customizable dashboards

• Visitor tracking 

• Chat history analysis

• Integration with Google Analytics 

Premium 

Tidio’s Premium plan is a fully customizable solution designed for large enterprises seeking advanced customer support automation and dedicated assistance. 

Cost: Pricing is available upon request.

Usage:

• Up to 10,000 Lyro AI conversations

• Unlimited operators

• Unlimited billable conversations

• Unlimited unique visitor capacity

Live chat features:

• Customizable live chat widget for websites

• Advanced messenger and email integration

• Predefined chat templates

• Super Admin role for enhanced control and permissions

AI & automation:

• Fully automated chatbot workflows and sequences

• Lyro AI agent managed service 

• 50% AI resolution rate guarantee 

Analytics:

• Advanced reporting and analytics

• Advanced visitor tracking and insights

• Customizable dashboards 

• Chat history analysis

• Integration with Google Analytics

Tidio Pricing Table

Here’s a table with all the plan details for easy reference:

Tidio Pricing Pros & Cons

Pros

• A solid free plan for testing

• Lyro AI agent is included in all plans

• Tiered pricing model allows for scalability

Cons

• Complex pricing structure and based on “flow visitors,” which can feel restrictive 

• Conversation limits on lower-tier plans 

• The Lyro AI quota is limited on lower-tier plans

• The "flow visitor” count remains low, even on paid plans

Best Tidio Alternative: Wonderchat

If you want simpler, more flexible chatbot pricing, Wonderchat is a powerful alternative. Unlike Tidio’s visitor-based billing, Wonderchat charges based on conversations, so you only pay for meaningful interactions. This makes scaling more predictable and cost-efficient.

Key Features

• No-code chat builder: Create smart, conversational chatbots that feel human without writing any code.

• Customizable AI personas: Define your chatbot's tone, role, and behavior to align with your brand's voice.

• Multi-source training: Train your chatbot using website links, PDFs, and other documents for accurate responses.

• Multi-language support: Engage customers in over 40 languages and improve global accessibility.

• Seamless website integration: Easily embed the chatbot into your site with a simple script, compatible with platforms like WordPress, Shopify, and Webflow.

• Human handoff capability: Automatically transfer complex queries to human agents via live chat or helpdesk systems.

• Advanced analytics: Monitor chatbot performance, user interactions, and lead generation through detailed reports.

Wonderchat Pricing Structure

Unlike Tidio, where every ‘unique visitor’ who interacts with a ‘flow’ counts towards your monthly limit, Wonderchat has a conversation-based pricing model. Our pricing is based on the number of conversations, not visitors or messages. 

Why does this matter? Because you only pay for meaningful interactions that drive results, not page views or chat sessions. This lets you predict your costs, making it easier to scale as your business grows.

Here’s an overview of our plans:

• Free: Our free plan includes 1 chatbot, 20 message credits, 50 product pages, and 10 PDF pages for training.

• Starter, $29/mo ($24, billed annually): Our Starter plan is designed for small teams and includes 1,000 message credits, 100 webpages for training, and 1 customizable AI agent.

• Basic, $99/mo ($83, billed annually): For growing businesses, our Basic plan provides 5,000 message credits, 1,000 webpages, 2 customizable AI agents, and live chat with human handover features.

• Turbo, $299/mo ($249, billed annually): For more extensive needs, our Turbo plan provides 15,000 message credits, 2,500 webpages, advanced analytics, and support for up to 5 team members.

• Enterprise (Custom Pricing): We also offer custom plans tailored to enterprise-level needs. These plans include unlimited messages, storage, and custom integrations.

Wonderchat Pricing Plan Breakdown

Free

Usage:

• 20 message credits 

• 50 product pages per agent

• 500k character storage per agent

Live Chat Features:

• Customizable chat widget

• Unlimited file uploads

• 1 chat workflow

• Human handover 

AI & Automation:

• No-code setup

• Multi-source training (URLs, PDFs, helpdesk content)

• Custom persona controls

• 1 customizable AI agent

• AI web search

• Lead collection

Analytics:

• Basic reporting

Starter 

Usage:

• 1,000 message credits/month

• 100 webpages per agent

• Unlimited file uploads

• 500k character storage 

Live Chat Features

• Customizable chat widget

• Lead collection

• AI web search

• 1 chat workflow

• Standard integrations

• Human handover 

AI & Automation

• No-code setup

• 1 customizable AI agent

• Standard chatbot automation

• AI-driven responses for common queries

Analytics

• Performance tracking 

• Integration support

Basic

Usage:

• 5,000 message credits per month

• 1,000 webpages per agent

• 3 million character storage per agent

Live Chat Features:

• Customizable chat widget

• Unlimited file uploads

• Human handover

• 2 chat workflows

• Live chat

AI & Automation:

• No-code setup

• 2 customizable AI agents

• Lead collection

• AI web search

• Access to all OpenAI models

Analytics:

• Monthly data sync

• All analytics features from the Starter plan

Turbo

Usage:

• 15,000 message credits per month

• 2,500 webpages per agent

• 12 million character storage per agent

Live Chat Features

• Customizable chat widget

• Unlimited file uploads

• Human handover

• 3 chat workflows

• Voice chat

AI & Automation

• No-code setup

• 4 customizable AI agents

• Advanced leads collection

• Phone agent

Analytics:

• Advanced analytics

• Weekly data sync

Enterprise 

Usage:

• Unlimited messages

• Custom webpages per agent

• Unlimited storage and character allocation

• Fully scalable based on business needs

Live Chat Features

• Customizable live chat options

• Human handover

• Voice chat

• Unlimited phone agent 

• Unlimited chat workflows and team members

AI & Automation

• No-code setup

• Fully customized AI agents

• Advanced automation based on business requirements

• AI-driven leads collection and scoring

• Predictive customer behavior automation

Analytics

• Custom analytics based on enterprise needs

• Real-time data reporting

• Deep insights into customer behavior and engagement

Wonderchat’s Pricing Pros & Cons

Pros

• A solid free plan is available to get started

• Flexible, conversation-based pricing that scales with business needs

• No hidden costs for increasing message volume 

• Affordable entry-level plan starting at $24.17/month (billed annually) with good feature coverage

• Each plan includes the core feature of training the bot with your own data

Cons

• Free plan is limited to testing

Choose Wonderchat for Smarter, Cost-effective Chatbots

Both Tidio and Wonderchat offer valuable chatbot solutions, but if you’re looking for a chatbot solution that’s more intuitive and comes with flexible pricing and advanced AI capabilities, Wonderchat is the better choice. 

Our platform grows with your business, offering flexible pricing, seamless integrations, and smart automation without any hidden costs.

Want to automate support without breaking the bank? Try Wonderchat for free today.