Tidio Pricing (2026): Plans, Features, Pros and Cons

Quick Summary 

Tidio pricing, as listed on 6 October 2026: a Free plan, Starter at $24.17 a month and Growth from $49.17 a month (both billed annually), Plus from $300 a month plus usage, and Premium on request. Each plan is priced by billable conversations, with Lyro AI and Flows quotas on top. Below: each plan, the pros and cons, and Wonderchat as an alternative that starts on a free plan.

Is Tidio Pricing Really Worth What You're Paying for?

Chatbot pricing is hard to compare, and Tidio’s mix of conversation quotas, Lyro AI limits and Flows visitor limits leaves teams unsure what they will pay. Choose the wrong plan and you pay for unused features, or hit a limit right when demand grows.

This Wonderchat guide breaks down Tidio’s pricing structure so you can decide whether it is worth the money, and where Wonderchat is the better fit (and where it is not).

Why Listen to Wonderchat?

Wonderchat builds AI agents for support and sales teams (see Wonderchat’s customer stories) and analysed 5,848,078 conversations across 14,318 businesses between March 2023 and August 2026. Across 1,309 complaints in reviews of 18 vendors, pricing was the biggest theme (211), then setup (197), UI and bugs (166), trust (128) and stale knowledge (38).

What Is Tidio?

Tidio is a customer service platform that combines live chat, chatbots, and helpdesk features. It helps businesses engage website visitors, automate responses, and provide real-time support.

Key Features

• Lyro AI agent: Uses advanced AI to automate customer conversations for personalized support, sales assistance, and lead generation.

• Live chat: Provides real-time customer support, allowing businesses to respond to inquiries instantly.

• Customizable chatbot templates: Pre-built templates that can be tailored to fit specific business needs and goals.

• Multi-channel support: Engage customers across multiple platforms, including websites, mobile apps, and social media.

• Visitor segmentation & targeting: Segment visitors based on behavior (e.g., pages viewed, time on site, or location) and trigger personalized chatbots or messages to boost engagement and conversions.

Tidio’s Pricing Structure

As of 6 October 2026, Tidio’s pricing page prices each plan by billable conversations: the live chats and tickets your team replies to. Lyro AI conversations and Flows visitors come as small included quotas; larger volumes cost extra.

The platform offers five tiers:

• Free

• Starter

• Growth 

• Plus

• Premium 

All plans include live chat, AI chatbots and analytics; the chatbot best practices guide covers how to set them up well.

Tidio Pricing Plan Breakdown

Plan limits below are from Tidio’s pricing page; prices were rechecked on 6 October 2026. Confirm quotas before you buy.

Free plan

Usage:

• 50 Lyro AI conversations (one-time)

• Up to 100 Flows visitors monthly

• Up to 10 operator seats

• Up to 50 live chat conversations per month

Live Chat Features:

• Basic chat widget customization

• Shared unified inbox

AI & Automation:

• Lyro AI 

• Pre-built chatbot templates

• Visual chatbot editor

Analytics:

• Basic reporting

• Visitor tracking

• Chat history

Starter

Cost: $24.17/month billed annually (6 October 2026)

Usage:

• 50 Lyro AI conversations (one-time)

• Up to 100 Flows visitors monthly

• Up to 10 operator seats

• Up to 100 live chat conversations per month

Live chat:

• Live visitors list

• Operating hours

• Widget customization

• Shared unified inbox

AI & Automation:

• Lyro AI Agent

• AI Copilot

• Automated responses for common questions

• Multilingual support

• Automated workflows

Analytics:

• Basic reporting

• Visitor tracking

• Chat history

• Predefined chatbot templates

Growth

Cost: From $49.17/month billed annually (6 October 2026)

Usage:

• 50 Lyro AI conversations

• Up to 100 Flows visitors monthly

• Up to 10 operator seats

• From 250 to 2000 live chat conversations per month

• Multiple website installations

Live Chat Features:

• Live typing

• Automatic chat assignment

• Live visitors list

• Visitor notes

• Viewed pages history

• Permissions

AI & Automation:

• Lyro AI Agent

• AI Copilot

• Automated responses 

• Multilingual support

• Automated workflows

Analytics:

• Advanced reporting and analytics

• Visitor tracking

• Chat history

• Predefined chatbot templates

Plus 

Cost: From $300/month plus monthly usage (6 October 2026)

Usage:

• Up to 5000 Lyro AI conversations

• Custom number of Flows visitors monthly

• Custom operator seats

• Custom conversation quota

• Full white-label branding

• Unlimited website installations

Live Chat Features:

• Advanced chat routing

• Departmental chat assignments

• Custom branding

AI & Automation:

• Lyro AI 

• AI Copilot

• Automated workflows

• Multilingual AI support

• Advanced chatbot automation

• Automated responses 

• AI-driven lead qualification

Analytics:

• Advanced reporting and analytics

• Customizable dashboards

• Visitor tracking 

• Chat history analysis

• Integration with Google Analytics 

Premium 

Tidio’s Premium plan is a fully customizable solution designed for large enterprises seeking advanced customer support automation and dedicated assistance. 

Cost: Pricing is available upon request.

Usage:

• Up to 10,000 Lyro AI conversations

• Unlimited operators

• Unlimited billable conversations

• Unlimited unique visitor capacity

Live chat features:

• Customizable live chat widget for websites

• Advanced messenger and email integration

• Predefined chat templates

• Super Admin role for enhanced control and permissions

AI & automation:

• Fully automated chatbot workflows and sequences

• Lyro AI agent managed service 

• 50% AI resolution rate guarantee 

Analytics:

• Advanced reporting and analytics

• Advanced visitor tracking and insights

• Customizable dashboards 

• Chat history analysis

• Integration with Google Analytics

Tidio Pricing Table

Here’s a table with all the plan details for easy reference:

Tidio Pricing Pros & Cons

Pros

• A solid free plan for testing

• Lyro AI agent is included in all plans

• Tiered pricing model allows for scalability

Cons

• Complex pricing: conversation quotas plus separate Lyro AI and Flows limits

• Conversation limits on lower-tier plans 

• The Lyro AI quota is limited on lower-tier plans

• The "flow visitor” count remains low, even on paid plans

Best Tidio Alternative: Wonderchat

For simpler pricing, look at Wonderchat. It meters one thing, AI replies, with a monthly allowance on each plan and no per-seat fee, which makes the bill easier to predict. Wonderchat suits a founder or first support hire at a small B2B team with a real help center, since it answers only from those docs and shows the source on every reply.

Key Features

• No-code setup: Build an AI agent that answers from your content without writing any code. Most teams are live the same day.

• Customizable AI personas: Define your agent's tone, role, and behavior to match your brand's voice.

• Multi-source training: Train your agent on your help center, docs, website, files and past tickets. It shows the source on every reply and says so when the content doesn’t cover a question.

• Multi-language support: Engage customers in over 40 languages and improve global accessibility.

• Website integration: Embed the agent on your site with one script; it works with WordPress, Shopify and Webflow.

• Human handoff: Hands over to a person in the live chat inbox on every plan or by email, and into Zendesk or Freshdesk as a ticket from Basic.

• Analytics (from Basic): Track agent performance, conversations and leads, plus the list of questions the agent couldn’t answer.

Wonderchat Pricing Structure

Unlike Tidio, where conversations, Lyro AI conversations and Flows visitors each count against their own quota, Wonderchat meters AI replies. A visitor who browses without asking anything costs nothing, and there is no per-seat price.

Why it matters: you pay for answers given, not for traffic. Price any plan at twice your current volume before you sign.

Here’s an overview of Wonderchat’s plans:

• Free, $0: 50 AI replies a month, refilled monthly, with no card. It is a plan, not a trial.

• Starter: For small teams, with 500 AI replies a month, no per-seat cost, and every channel, Slack and WhatsApp included.

• Basic: For growing teams: 3,000 AI replies a month, no per-seat cost, live chat, HubSpot contact sync and analytics.

• Scale: 9,000 AI replies a month, no per-seat cost, plus SharePoint.

• Enterprise (Custom Pricing): Custom plans with Salesforce, SAML SSO, PII redaction and private crawling. Each plan includes a monthly allowance of AI replies, and the website widget, tickets and live chat are included on every plan, with email follow-up.

Wonderchat Pricing Plan Breakdown

Free

Usage:

• $0, with 50 AI replies a month, refilled monthly

• No credit card: a plan, not a trial

• 2 seats

Live Chat Features:

• Customizable chat widget

• File uploads

• Live chat inbox

• Human handover by email

AI & Automation:

• No-code setup

• Multi-source training (URLs, PDFs, helpdesk content)

• Custom persona controls

• A customizable AI agent

• AI web search

• Lead collection

Analytics:

• From the Basic plan

Starter 

Usage:

• A monthly allowance of AI replies

• 2 seats

Live Chat Features

• Customizable chat widget

• Lead collection

• AI web search

• Chat workflow

• Slack and WhatsApp

• Human handover by email

AI & Automation

• No-code setup

• A customizable AI agent

• Answers from your content, with the source on every reply

• Answers to the repeat questions, around the clock

Analytics

• From the Basic plan

Basic

Usage:

• A larger monthly allowance of AI replies

• 3 seats

Live Chat Features:

• Customizable chat widget

• File uploads

• Human handover into Zendesk or Freshdesk as a ticket

• More chat workflows

• Live chat

AI & Automation:

• No-code setup

• Additional AI agents

• Lead collection and lead routing

• AI web search

• HubSpot integration

Analytics:

• Analytics dashboard

• Gap identification: the list of questions the agent couldn’t answer

Scale

Usage:

• A larger monthly allowance of AI replies

• Unlimited seats

Live Chat Features

• Customizable chat widget

• File uploads

• Human handover

• More chat workflows

• Voice chat

AI & Automation

• No-code setup

• Additional AI agents

• Advanced lead collection

• Phone agent

• Microsoft Teams and API access

Analytics:

• Advanced analytics

Enterprise 

Usage:

• Custom pricing

• A custom allowance of AI replies

• Private crawling

• Unlimited seats

Live Chat Features

• Customizable live chat options

• Human handover

• Voice chat

• Phone agent

AI & Automation

• No-code setup

• Fully customized AI agents

• Salesforce integration

• SAML SSO and PII redaction

• Lead collection and routing

Analytics

• Custom analytics based on enterprise needs

• Real-time data reporting

• Reporting on customer questions and engagement

Wonderchat’s Pricing Pros & Cons

Pros

• A Free plan with 50 AI replies a month, available to get started

• One meter, AI replies, with no per-seat fee

• The website widget, live chat inbox and email escalation are on every plan

• A free plan that refills 50 AI replies every month, and paid plans when you need more

• Every plan answers from your own content and shows the source

Cons

• The Free plan’s 50 AI replies a month suit a small site or a test, not a busy support queue

• HubSpot and lead routing start on Basic

• Ticketing: Wonderchat ships tickets with the full chat attached and hands conversations into Zendesk or Freshdesk, while Tidio ships its own ticketing

Tidio or Wonderchat: The Verdict

Pick Tidio if you want live chat, ticketing and a light AI layer in one tool, and your team still replies to most conversations itself. Pick Wonderchat if the job is answering questions from your own content with the source shown, on a price metered by AI replies with no per-seat fee.

Whichever you choose, ask what counts as resolved. A rate without a denominator is a guess wearing a number. Read Tidio’s 50% resolution guarantee with that spread in mind.

Try Wonderchat for free on your own help content, or compare plans on Wonderchat’s pricing page.