Customer Story
How Ranken Reclaimed 5+ Hours a Day with an AI Admissions Assistant
8,000+
Conversations Handled
75%+
Queries Resolved Autonomously
5+
Hours Reclaimed Daily
Challenge
Before implementing AI, the admissions team spent 4–5 hours daily answering repetitive inquiries across chat and email. These included program requirements, catalog clarifications, and application steps, creating a heavy tier-1 support burden.
Solution
Ranken implemented an AI-powered support agent trained on their catalog, handbook, and official admissions documentation. The agent delivers consistent, complete, and policy-aligned responses instantly, handling structured queries while allowing staff to focus on complex cases.
Results
4–5 hours of daily manual support time eliminated 24/7 availability for students 75%+ of queries resolved autonomously More consistent, document-backed responses Admissions staff now focus on high-touch, complex interactions
Ranken Technical College deployed an AI support agent to handle admissions and student service inquiries across chat and email. The system provides instant, policy-aligned answers using official catalog and admissions documentation.
Industry
Technology
Employees
50+
Use Case
Ranken Technical College Case Study
40+ Languages
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