This integration enables you to connect Wonderchat with Twilio to send and receive SMS messages and handle voice calls directly from your agent inbox.
How it works:
Go to Chatbots in your Wonderchat dashboard.
Click on the Twilio icon for the chatbot you want to connect.
Enter your Account SID and Auth Token (from your Twilio dashboard).
Click “Connect to Twilio.”
Approve the connection to complete setup.
Once connected, you’ll be able to manage SMS conversations and voice calls seamlessly within Wonderchat.
This setup helps you stay instantly informed of new customer queries via SMS, improving response time and customer engagement.
Twilio
Set up SMS alerts by integrating Wonderchat with Twilio via Zapier. Receive instant notifications of new live chat requests to your phone for faster support.
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