We Reviewed 6 Top Customer Service AI Agent Platforms to Build Intelligent Agents

Quick Summary

In this article, we review six top customer service AI agent platforms to help you make an informed choice for your business. We cover tools like Relay.app, Chatling, Chatbot Builder AI, and Yellow.ai, each offering unique features to streamline customer support. However, Wonderchat stands out as the superior solution, with its no-code setup, customizable AI agents, seamless integration, and transparent, scalable pricing. Visit the Wonderchat blog for more useful guides and reviews.  

Wondering Which Customer Service AI Agent Solutions to Adopt?  

Customer service isn't just about answering questions anymore. It's now about delivering fast, tailored experiences. AI platforms are making that happen, and if you’re not using one, you’re already behind. 

Fortunately, in this Wonderchat guide, we’ll break down six top customer service AI agent platforms where you can create and deploy virtual customer service agents that serve your customers. From automation to deep learning, we’ll show you what each platform offers and how they can enhance your customer support system. 

Looking for support automation tools instead? We also reviewed the Top Customer Support Automation Tools for Personalized Interactions. 

Why Listen to Us? 

Wonderchat is trusted by businesses to streamline customer support with no-code AI agents. For instance, 10xTravel reduced support queries by 70% after implementing Wonderchat. 

Our platform helps companies boost engagement, cut costs, and deliver faster, more personalized experiences. With our expertise, we’re here to guide you in choosing the right AI solution to elevate your customer support operations.

What Are Customer Service AI Agent Platforms?

Customer service AI agent platforms are tools that allow businesses to build, train, and deploy their own AI-powered customer support agents without needing coding skills. 

Instead of using generic chatbots, these platforms enable companies to create agents that understand their unique products, services, and workflows. These agents support customizable personas, allowing you to define tone, style, and behavior to align with your brand.

A top-tier platform provides everything you need:

• No-code setup: Build customized customer service AI agents with desired tone, role, and style, without programming.

• Multi-source training: Train these agents using URLs, FAQs, PDFs, and your internal documents.

• Full integration: Connect these agents seamlessly with all your websites, social channels, and existing CRM tools.

• Analytics & optimization: Track agents’ interactions and improve their performance over time.

These platforms give you the ability to automate support, deliver personalized responses, and scale customer service efficiently while maintaining control over the agent’s knowledge and behavior.

6 Best Customer Service AI Agent Solutions For Businesses

1. Wonderchat

2. Relay.app

3. Chatling

4. Chatbot Builder AI

5. Yellow.ai

6. Gorgias

1. Wonderchat 

We start with Wonderchat, our tool. 

Wonderchat is a no-code AI chatbot builder designed for various business and sales operations, including customer service. The platform makes conversational AI accessible without technical setup, allowing you to build and deploy a fully customizable AI agent in minutes using only prompts.

Once active, your AI agents will adopt a role, tone, and style that aligns with your brand. They are also continuously trained on your website content, PDFs, and knowledge base, so they fully understand your business. This way, they will be able to provide accurate, context-aware answers to customer inquiries. 

Unlike traditional scripted bots, Wonderchat’s AI agents offer more natural, human-like interactions and scale easily. They turn support automation into a true self-service channel with 24/7 availability rather than a simple ticket deflection tool.

Key Features

• No-code AI agent creation: Build and deploy a custom AI agent trained on your data in under five minutes without needing developers.

• Custom knowledge base training: Train your AI on links, webpages, and various file types, giving it your company’s unique voice and information. Whenever Wonderchat encounters a question it can’t answer, it will be flagged for your review so that you can provide a correction.

• AI model selection: Pick from a diverse range of 10 AI models to power your customer service AI agents. These include models from Open AI, Claude, Gemini, and others. We also provide a free AI Model Picker tool to help you find the right AI model for your specific needs.

• Multi-modal deployment: Deploy your AI agent across various platforms, including web, phone, and voice, to reach users wherever they are.

• Live chat and human handoff: Seamlessly transfer complex queries to a human agent, providing the team with full conversation history.

• Multilingual support: Instantly answer customer questions in your preferred language, regardless of the source language used in the training data.

• Automated data sync: Automatically re-crawls your website data regularly to ensure the AI's information is always current and accurate.

Pricing

We offer a free plan with basic message credits to test the platform before committing. Our paid plans is tiered to fit businesses of any size:  

• Starter ($29/month): Ideal for beginners, this includes one custom agent and a foundational monthly message quota.

• Basic ($99/month): Designed for growing teams, this plan adds more agents, storage, and crucial live chat features.

• Turbo ($299/month): Built for high-volume demands, this tier unlocks advanced analytics and additional tools for rapid scaling.

• Enterprise: For large organizations.  

All our plans come with a 14-day free trial. You can compare them here. 

Pros

• Incredibly fast and simple setup that requires zero technical skill

• Offers strong value for a dedicated conversational AI tool

• Highly effective at reducing repetitive customer support tickets

• Multilingual capability makes it suitable for global customers

• Real-time learning for improved accuracy

Cons

• Advanced integrations require upgrading to higher plans

2. Relay.app

Relay is a no-code automation platform designed for customer success and support teams. It combines drag-and-drop functionality with advanced AI capabilities to help you create custom workflows, automate repetitive tasks, and improve team collaboration. 

Whether handling tickets or managing customer setups, Relay speeds up routine tasks, allowing your team to set up approval steps, gather information from colleagues, or assign manual tasks right within the automated flow. 

Key Features

• Human-in-the-loop (HIL): Automatically pauses work for a team member’s final check or choice on important customer steps.

• AI-powered steps: Allows you to place generative AI directly into your flows to quickly summarize emails or pull key data from forms.

• Drag-and-drop builder: Create workflows without writing any code. It’s easy for anyone on your team to use.

• Ready-made workflow templates: Simple starter templates speed up processes for customer setup and account management.

• Complete app connections: Links smoothly with key customer tools, including top CRMs (Salesforce, HubSpot) and help desks (Zendesk, Intercom).

Pricing

Relay offers flexible pricing to accommodate different team sizes and usage levels:

• Free: To test out the features. 

• Professional ($27/month for 1 user): Suitable for growing businesses that need more automation capacity.

• Team ($98/month for 10 users): Best for small to medium-sized teams.

• Enterprise: Custom pricing for larger organizations.

Pros

• Simple, visual interface makes building automated flows easy for anyone

• Offers necessary control for all critical processes

• Combines customer success and support solutions into one 

Cons

• Fewer native app connections than other platforms 

• Workflows are sometimes difficult to change in unexpected situations

• Platform is still growing; sometimes it lacks expected utility features

3. Chatling

Chatling is a no-code AI chatbot platform designed for speed and simplicity, making it easy for non-technical users to build, deploy, and customize powerful chatbots in minutes. Perfect for automating customer support, Chatling helps reduce ticket volumes and provide personalized 24/7 assistance. 

Additionally, Chatling offers advanced features like API access, multilingual support, and flexible model options (GPT, Claude, Gemini), making it an ideal choice for businesses looking to enhance their customer service workflows.

Key Features

• No-code AI building: Create and launch a fully trained, conversational chatbot in minutes without any coding required.

• Multi-purpose AI agents: AI customer service agents excel at handling FAQs, order tracking, booking reservations, and providing technical support. 

• Lead generation engine: Easily convert site visitors into leads and integrate essential data with your CRM.

• Full visual and tone control: Tailor the chatbot's look and conversational style to perfectly match your brand.

• 85+ languages supported: Serve customers globally with a chatbot that speaks multiple languages automatically.

Pricing

Chatling offers a free plan with unlimited chats to get started.

Paid plans include: 

• Starter: $29/month for additional features like API access and more configuration options.

• Ultimate: $99/month, extending limits with API access, custom domains, and more flexibility.

Add-ons are available for extra AI credits, knowledge base characters, and more.

Pros

• The interface is clean and beginner-friendly

• Allows switching between popular AI models for better results

• Supports multiple languages and use cases

Cons

• Appearance customization options are currently limited for users

• Analytics and conversation reporting tools are basic

• Customer support responses can sometimes be slow

4. Chatbot Builder AI

With Chatbot Builder AI, you can create custom GPTs and AI chatbots for nearly any communication channel, including your website, social media, email, and even phone calls. Unlike most customer service AI agent platforms that only support chatbots, this one gives you the power to build both.

GPTs handle natural, human-like conversations, answering complex questions with ease. Chatbots take care of structured tasks like booking, tracking, and sending updates. This dual capacity is ideal for businesses that want fast, intelligent, and personalized customer service at scale, without sacrificing efficiency.

Key Features

• Omnichannel integration: Access your AI on websites, email, calls, and major platforms like Facebook and WhatsApp.

• Mobile-first design: Ensures the platform and your built bots offer a smooth, accessible experience on all devices.

• OpenAI API access: Access GPT-4o mini and GPT-4 models for advanced AI conversations (API key required for GPT-4).

• Agency solutions: Offers full White Label plans for agencies needing to manage multiple client accounts and branding.

• Analytics: Track chatbot performance with built-in analytics to refine and improve customer interactions. 

Pricing  

Chatbot Builder AI offers a free 14-day Sandbox for testing. Paid plans include:

• Pro Plan ($49/month): 5M tokens, unlimited users, cross-channel support.

• White Label Agency ($595/month): White-label branding, up to 50 client accounts.

• White Label Enterprise ($2499/month): Unlimited accounts, 24/7 support, full SaaS mode.

Pros

• One-click integrations for all social platforms

• Fast, powerful, with the latest AI models

• Outstanding customer service with real-time support

Cons

• User interface feels less modern for some

• Fast release pace makes updates challenging

• Overwhelming feature set for beginners

5. Yellow.ai

Yellow.ai is an enterprise-ready AI-powered platform for customer service automation. It lets you create smart AI Agents that handle complex, multi-step tasks across 35+ channels, including chat, voice, and email to reduce costs and improve customer satisfaction. 

While other customer service AI agent platforms are great for small or medium scale businesses, Yellow.ai’s AI agents best serve enterprises.  The system uses "Agentic RAG" to let the AI move beyond simple answers, allowing it to reason and act autonomously. 

You only need to define simple goals, and a central "super agent" manages the workflow, building advanced customer service without complex coding. 

Key features

• Agentic RAG architecture: AI agents autonomously retrieve data, reason, and act, managing complex scenarios.

• Intelligent task automation: Trigger multi-step workflows, like ticket creation or order processing, with minimal configuration.

• Multi-modal conversations: Enrich user interactions with contextual support, improving intent recognition and response accuracy.

• Real-time debugging & testing: Track decisions, API calls, and interactions to refine and optimize AI agent performance.

• Fast deployment: Achieve 2× faster go-to-market with simplified setup and seamless integrations.

Pricing

Yellow.ai offers flexible and success-based pricing plans tailored to different business needs:

• Free plan: Limited to 1 bot, 2 channels, 100 users, 1 custom integration, and basic campaign/data access.

• Enterprise plan: Tailored pricing based on the number of bots, integrations, and agents needed. 

Pros

• Exceptional ability to automate complex, multi-step workflows

• Integrates seamlessly with many existing enterprise systems

• Uses an advanced multi-LLM architecture for high flexibility

Cons

• Requires technical knowledge for deeper, advanced customization

• Reporting and analytics dashboards need further refinement

• Might not be ideal for small and medium-sized businesses

6. Gorgias

The last customer service AI agent platform on the list is Gorgias. While most tools on this list are suitable for businesses across different niches, Gorgias is specifically engineered for e-commerce businesses. 

The platform’s AI agent integrates with over 100 e-commerce tools, where it autonomously handles customer inquiries, offering instant, empathetic responses. It automates 60% of common tasks like returns, subscriptions, and order tracking, improving consistency and efficiency.

With seamless integrations like Shopify, Gorgias allows your e-commerce businesses to manage both pre and post-purchase support effortlessly, ensuring that customers receive timely, personalized assistance while staying on-brand.

Key Features

• 24/7 AI agent: Automates customer support across email and chat, offering instant, consistent responses.

• Out-of-the-box automation: Automate common tasks like returns, exchanges, and subscription management.

• Contextual understanding: AI agent uses brand rules and customer data to provide personalized, empathetic support.

• Customizable brand voice: Ensure AI responses mirror your brand's tone, maintaining professional and on-brand interactions.

• Scalable support: Handle a high volume of tickets, reducing support costs and improving operational efficiency.

Pricing

Gorgias uses a flexible, ticket-based model. You can set your estimated volume of customer support tickets per month and choose from any of the paid plans, which are categorized into two: 

• Starter: For basic ticketing, with no automation. Cost depends on ticket volume. 

• Starter plans with automation: Adds varying levels of automation (up to 50%). Cost depends on ticket volume. 

 Pros

• Great customer service AI agent platform for e-commerce

• Unified inbox centralizes all communication

• Macros and rules speed agent workflow

Cons

• Pricing becomes expensive when scaling

• Complex rules are tricky to set up

• Lacks basic features like ticket notifications

What to Look for in a Customer Service AI Agent Platform

Choosing an AI agent platform that improves efficiency, enhances customer satisfaction, and scales with your business needs can be tricky. But here’s what you need to prioritize to make the right choice:

• Autonomous execution and decision-making: The platform must allow agents to operate independently, making real-time, goal-driven decisions without constant human supervision to achieve complex tasks.

• Customization options: Look for a customer service AI agent platform that allows you to adjust the AI's tone, responses, and workflows. This ensures the AI reflects your brand and meets customer needs.

• Planning and complex workflow design: Your platform should let agents break down big tasks into smaller steps. This ensures that multi-step processes are carried out successfully, without missing anything. 

• Adaptive learning and self-improvement: Look for a platform that enables agents to learn from each interaction, getting smarter over time based on new data and past feedback. This keeps your support evolving and improving.

• Seamless tool and API integration: Choose platforms that build customer service AI agents that connect with all your existing business systems, databases, and external applications to gather data and take real-world action.

Already made your choice and ready to build your first AI agent? Check our detailed guide on How to Build an AI Agent for Customer Service (Step-by-Step) to get started. 

Build Intelligent, Scalable Customer Service AI Agents with Wonderchat

When choosing a customer service AI agent platform for your business, you need a tool that delivers automation, easy setup, and complete control without adding complexity or unexpected expense. Many platforms offer only pieces of the puzzle. But our solution is different: it provides a complete, human-like experience right from the start.

Wonderchat gives you a truly conversational agent for customer service that perfectly balances powerful automation with seamless human agent handoff. Ours is a fully no-code platform that lets you customize everything with transparent, scalable pricing. 

Ready to experience the true power of AI for your customer service?  Get started with Wonderchat today for free.