Customer Story
How ATCC uses Wonderchat to assist students, collect leads, and answer course questions
AI Study Guide, Sales and Support Agent
Use Cases
Yes
Product Integration
Online RBT Training
Education Type
Challenge
ATCC, a leading provider of RBT education and certification training in Australia needed to streamline support and learning across its student-facing platforms. Their team was fielding repetitive course inquiries, while students lacked real-time access to assistance during their learning journey.
Solution
Wonderchat developed a custom AI agent for ATCC that now plays an integrated role across three core functions: 1) As an AI Study Assistant, embedded within the student dashboard to help learners access course material and explanations instantly 2) As an AI Concierge, handling general inquiries about courses, schedules, and policies 3) As an AI Sales Agent, engaging with prospective students and converting website traffic into leads and sign-ups
Results
Wonderchat's AI agent has become an essential companion for ATCC students, offering real-time academic support throughout their certification journey. With hundreds of queries handled each month, the bot reduces the need for human intervention in common student questions, freeing up administrative bandwidth. The AI also boosts lead conversion by assisting with pre-enrollment questions. By embedding the bot directly into the subscription plans, ATCC ensures every student benefits from round-the-clock support - transforming customer service into a core part of the product value. The multi-role deployment of the AI agent has improved satisfaction, reduced operational strain, and increased the perceived value of ATCC’s educational offerings.

ATCC is a training and certification center for RBT education and ABA therapy courses, offering online learning tools for students and institutions.
Industry
Education
Employees
1-10
Use Case
AI Study Assistant, AI Support Agent, AI Teaching Assistant
40+ Languages
Starts at $0.02/message
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