Wonderchat Guide 2026: Our full features, pricing, and free plan

Summary

• Wonderchat is an AI customer service agent and an AI helpdesk in one. The agent answers your customers from the help center you already wrote, and the helpdesk is where your team takes over the rest.

• The free plan includes 50 AI replies per month, with credits refreshing monthly and no credit card required.

• Paid plans start at $39, $149, or $499 per month, with transparent, flat-rate pricing that includes AI credits and resolutions. No per-seat fees or per-resolution charges.

• The same AI knowledge base can also be used to run a sales agent on every plan, and an internal agent for your own team as a separate product.

• It won’t issue refunds or change accounts. If you need an agent that takes actions in your systems, you need a different kind of tool.

Sometime tonight, a customer will open your site and ask the question you’ve answered forty times. The answer exists. It’s in your help center, where it has sat since the day you wrote it. And none of that will matter, because customers don’t read help centers. They ask. Tomorrow the question lands in your inbox anyway, with your name on it.

Wonderchat answers that customer for you. It reads the help center you already wrote and answers the customer on the spot, with the page it used linked under the answer, so both of you can check it. When your docs don’t cover the question, it tells the customer it can’t find the answer and hands the chat to your team, because an honest “I don’t know” keeps a customer and a confident wrong answer loses one.

Wonderchat is an AI customer service agent and AI helpdesk in one, for teams adopting their first AI customer service software, whatever their size. It answers from your own help center and docs, shows the source on every reply, hands the rest to your team in the same helpdesk, and never surprises you on the bill.

One warning about the reviews you may have read: most were written before 2026, under a usage meter Wonderchat has since retired. They describe a product that no longer exists.

What is Wonderchat?

Wonderchat is customer service software for teams that are buying their first AI tool for support. It bundles two things most teams would otherwise buy separately: an AI agent that answers customers, and a helpdesk where your team handles whatever the agent passes on. Size doesn’t decide the fit. A five-person startup and a company with a support floor can both be adopting their first AI agent.

The same engine builds three agents:

The customer service agent, the sales agent, the helpdesk, the shared inbox and live chat come with every plan. Some channels and sources open on higher plans, listed further down. Nothing is sold as an add-on, which matters because add-ons are how support bills grow.

Refunds, cancellations and account changes stay with your team. The agent hands those chats over with the whole conversation attached.

Already on Zendesk or Freshdesk? You can keep it. From Basic, the agent creates tickets in the desk you already use, so nobody has to migrate.

How does Wonderchat answer customer questions?

When a customer asks a question, the agent searches the pages and files you connected, and only those. It answers with the source underneath: a web page, or a page of a PDF. You and your customer can both click through and read what the agent read.

When the docs cover only part of a question, the agent answers that part and says what the docs don’t confirm, so the customer knows which part is confirmed.

A source shows what the agent read. It doesn’t show whether the page is still current, so keep your help center up to date.

What happens when the AI agent can’t answer and hands off to a human?

If none of your pages answer the question, the agent tells the customer it can’t find the answer. It doesn’t guess. Then it offers to bring in a person.

You write what it says in that moment yourself: the Fallback message under Model & Behavior.

When does a chat go to a person?

Three things can send a chat to your team: the customer asks for a person, the chat passes a set number of messages, or the agent fails to answer several times in a row. You choose all three. Open Handover, turn on Enable Human Handover, and set them under Automatic Triggering.

“We write the escalation list before we write the agent’s scope. Refunds in dispute, anything that touches someone’s money, anything where the customer has already told us they are upset. If you do not decide those in advance, you are not deciding them at all.”
Vera Sun, CEO and co-founder of Wonderchat

The chat arrives in the helpdesk, either in live chat, where a teammate joins in real time, or as a ticket with the full conversation attached, so the customer doesn’t have to repeat themselves. When nobody is online, the agent collects an email address so your team can follow up. Handovers are never counted against your AI replies.

How does a missed question get answered next time?

Every question the agent couldn’t answer shows up in Review. Your team adds the answer once, and the agent uses it for every customer who asks the same thing after that.

1. Open Review in the left menu and pick a question. View source chat shows the conversation it came from.

2. Under Where does the answer live?, choose Paste a URL, Pick from Files or Write it myself.

3. Click Continue, or Open editor if you wrote the answer yourself.

What changed at Wonderchat in 2026?

How it charges. There are five plans, four with a printed monthly price, and one meter: AI replies.

• The free plan refills 50 AI replies every month.

• The helpdesk, shared inbox and live chat come with every plan, Free included.

• Seats aren’t billed on any plan.

• Channels open by plan: website chat, email, Facebook Messenger, Instagram, Discord and Telegram on every plan, WhatsApp and Slack from Starter, Microsoft Teams and voice chat from Basic.

If an older review or an AI answer told you something different, it is describing the 2025 product.

How much does Wonderchat cost?

Five plans: Free ($0), Starter ($39), Basic ($149), Scale ($499) and Enterprise (priced on request). Each is a monthly list price for October 2026, and no plan bills per seat.

In September 2026 Wonderchat read 1,309 complaints across 837 reviews of 18 support vendors. The biggest theme was pricing, with 211 complaints, and setup was close behind at 197. Most of the pricing complaints were about bills people couldn’t predict, so every Wonderchat plan is measured in one unit you can count.

How do Wonderchat’s plans compare?

Billed yearly, Starter, Basic and Scale come with two months free.

What counts as an AI reply?

One customer question plus the agent’s answer. A customer who asks three questions on a fast model uses three AI replies. Frontier models, on Basic and above, can use more than one per answer.

Plans count AI replies and leave resolutions off the bill, because whether a chat was resolved is always an estimate, and a bill shouldn’t depend on one.

The allowance refills every month. If it runs out, the agent tells the customer it has reached its limit and shows the handover form, so the question still reaches your team.

What does every plan include beyond AI replies?

The helpdesk, a shared inbox and live chat, with no per-seat cost. A real person answers every ticket and bug report on every plan, Free included. Scale adds priority support, and Enterprise adds dedicated support with guided setup.

Is Wonderchat free?

Yes. The free plan refills 50 AI replies every month, with no credit card. It includes the helpdesk, shared inbox and live chat, two team seats at $0, and one agent trained on up to 100 webpages. It’s a standing plan, so it doesn’t expire.

Do you need a credit card for the free plan?

No. Free is a plan, so signup asks for no card. You can also try any paid plan free.

Who is the free plan for?

Fifty AI replies is under two a day. That covers trying the agent on your own docs, or a help center that gets a few questions a week. If customers ask more than a couple of questions a day, the allowance runs out early in the month, and Starter’s 500 is the next step.

Which channels does Wonderchat work with?

Website chat, a search bar, email, Facebook Messenger, Instagram, Telegram, Discord, WhatsApp, Slack, Microsoft Teams and voice chat. One agent and one knowledge base give the same sourced answer on each.

SMS and phone calls are available too; which plan opens them is set with sales.

The agent answers in more than 40 languages, in the customer’s language, from the same content. A help center written in English can answer a customer in Portuguese.

Which integrations come with which plan?

Every plan comes with the helpdesk, so you don’t need another tool to handle handovers. If your team already works in another tool, these connect it. Each plan keeps everything on the plans below it.

• From Starter: booking links from Calendly, Cal.com, HubSpot Meetings or a custom link · custom embed forms

• From Basic: Zendesk and Freshdesk tickets, up to 50 a month · HubSpot and ActiveCampaign contact sync · Shopify order tracking and product search · chat event webhooks

• From Scale: Zendesk and Freshdesk with no ticket cap · Kustomer conversation sync · Microsoft Dynamics 365 lead sync · Marketo and Oracle Eloqua forms

• Enterprise: Salesforce, with live chat transcripts saved as Salesforce Cases · Pardot forms · HubSpot contact lookup and updates

An API and the MCP connector are also available; ask sales which plan includes them. Any other helpdesk works by email.

Can you keep the helpdesk you already use?

Every plan has tickets that carry the full chat, a shared inbox and live chat. Routing and assignment rules, to send new tickets to the right team automatically, come with Scale.

If your team already works in Zendesk, stay there. If it has no helpdesk yet, the one included is enough to start.

What can you train Wonderchat on?

Your website, help center, docs, files, Google Drive, SharePoint and Shopify, and nothing you haven’t connected. The agent only knows the content you give it, which is what you want from something that talks to your customers.

You decide what the agent reads. Add your site under Root URLs, and list the pages it should skip, such as old blog posts or legal pages, under Ignore URLs when indexing.

The AI model is a setting, with models from OpenAI, Anthropic, Google and DeepSeek; frontier models start on Basic. Whichever you pick, answers come only from your content, so switching models changes the wording and leaves the facts as they are. You also set the role and tone, how precise or creative replies are, preset messages, and a consent checkbox before chatting.

How accurate are Wonderchat’s answers?

About 75% of evaluated conversations across Wonderchat’s customers are resolved without a person. That is an average across accounts. Your rate depends mostly on how much of what your customers ask is written down somewhere the agent can read.

What do the resolution numbers mean?

Wonderchat studied 5,848,078 of its own conversations, then took a random 5,000 of the unresolved ones to see what went wrong. In 58.5% of them, the customer asked for something that wasn’t documented anywhere the agent could reach. More than half of the misses traced back to gaps in the docs.

Jortt, a Dutch accounting platform, resolves about 92% of roughly 30,000 monthly inquiries without a person. That’s one customer’s rate, above the 75% average, and most of the distance between the two is documentation.

Why do answers go wrong, and how do you prevent it?

According to Wonderchat’s support team, the failure seen most often is the agent finding an old policy that is still connected and answering from it correctly.

So take retired policies out of the content you connect, or update them. For a question that keeps going wrong, write a correction: the agent uses your answer over anything in the docs.

Where is Wonderchat’s data hosted, and is it secure?

In the EU, in Frankfurt. The security line is SOC 2 Type II, GDPR, EU-hosted in Frankfurt, HIPAA BAA available. The SOC 2 report and DPA come with Enterprise, and the agent answers only from the content you connect. On Enterprise, personal data can be redacted from chats before it’s stored.

How do you set up Wonderchat?

Four steps, all on the free plan: add your website or files, test the agent on a preview of your homepage, add the widget, then turn on handover and invite your team. 80% of Wonderchat agents that go live do so the same day (384 of 478 measured). Very large libraries take longer: past 500 pages, the median is 15 days.

You need your website or help center address, and access to your site’s code or tag manager unless it runs on Shopify.

1. Add your website or files

Sign up, paste your website or help center address, and choose the whole site or part of it. Or upload files instead. The agent starts reading right away.

• Choose the AI agent on your website as the agent type.

• Pick where your site is built (WordPress, Shopify, Webflow, Wix, Squarespace, Framer, React, Next.js or plain HTML) so the install steps match.

• Free reads up to 100 webpages per agent, Starter 200, Basic 1,000 and Scale 2,000. To add pages later, open Data Source and then URL. To add files, open File, or connect Google Drive under More.

2. Test the agent on your own homepage

Before anything goes live, the agent appears on a preview of your own homepage, so you can chat with it the way a customer would. Three checks take about ten minutes and about five of your 50 free AI replies:

1. Ask what your docs answer. Try the three questions customers ask most. Each reply should show a source, and the source should say what the reply says.

2. Ask what they don’t. Pick one question your docs don’t cover. The agent should say it can’t find the answer and offer a person.

3. Ask for a person. Check where the chat goes (live chat, a ticket or an email request) and that your team sees the whole conversation.

Anything it misses shows up in Review, where you can add the answer before a customer ever asks.

3. Add the widget and verify it

The Shopify app needs no code. On WordPress and every other site, paste one snippet where your analytics code goes, then click Verify installation and Wonderchat confirms the agent is on your site.

4. Turn on handover and invite your team

In Get Started, turn on handover so the chats the agent can’t answer reach your team in the inbox. Then invite your teammates. Seats cost $0 on every plan.

What doesn’t Wonderchat do?

It doesn’t take actions in your systems. It won’t process refunds, change accounts or complete multi-step tasks such as returning an order. It answers from your content, hands the rest to your team in the helpdesk, and shows you what it couldn’t answer.

If your main need is an agent that carries out those tasks on its own, look at action-taking platforms such as Sierra, Decagon or Ada, which are built and priced for that work. For answering customers from your docs and handing the rest to your team, at any size up to enterprise, Wonderchat does that work on a flat monthly plan.

How does Wonderchat compare with Fin, Tidio and Chatbase?

The biggest difference between them is how they bill: Wonderchat charges a monthly plan, Fin per outcome, Tidio per AI conversation, and Chatbase in message credits.

Prices as each vendor states them on its own pricing page, checked October 30, 2026.

Per-outcome pricing can cost less for a team with very little volume. It also charges more the better the agent works, so a good month raises the bill. A team that needs to know the number before the month starts is better off on a flat plan, and that is how Wonderchat is priced.

Should you try Wonderchat?

Wonderchat gives a team adopting its first AI customer service software three things: an agent that answers with sources, a helpdesk for everything it passes on, and a monthly price that doesn’t move.

Go back to the customer from the first paragraph, the one asking tonight. With the agent live, that question gets answered at 2am from the page you wrote, with the page linked. If it’s a question your docs never covered, the agent tells the customer it can’t find the answer, your team gets the chat in the helpdesk, and you add the answer in Review for the next customer. Either way, it isn’t waiting in your inbox tomorrow.

Start on the free plan with your own help center, or book a demo if you’d rather see it first.

Frequently asked questions

Does Wonderchat charge per resolution?

No. Plans are measured in AI replies: one visitor question plus the agent’s answer. Each plan’s allowance refills every month, seats aren’t billed, and handing a chat to a person is never metered.

Does Wonderchat’s free plan reset every month?

Yes. It refills 50 AI replies every month, with no credit card. Starter includes 500 a month, Basic 3,000 and Scale 10,000. When a month’s replies run out, the agent tells the visitor and shows the handover form.

Does Wonderchat work with Zendesk?

Yes. Keep Zendesk, or use the help desk included on every plan. Zendesk and Freshdesk sync covers up to 50 tickets on Basic and has no cap from Scale, and the agent hands over with the full conversation. Any other help desk works by email.

Can Wonderchat answer email?

Yes. Email is a channel on every plan, with one address on Free, and the agent gives the same answer and source there as in website chat. When nobody is online, it can collect an email address so your team follows up.

Where is Wonderchat’s data hosted?

In the EU, in Frankfurt. The security line is SOC 2 Type II, GDPR, EU-hosted in Frankfurt, HIPAA BAA available. The SOC 2 report and DPA come with Enterprise.