Customer Story
How Trend Micro uses Wonderchat to streamline documentation support
500+
Resolved Queries
Knowledge Base
Deployment
Documentation Search
Use Case
Challenge
Trend Micro, a global leader in cybersecurity, wanted to enhance the way users accessed technical information on their Conformity Cloud platform. Many users found it time-consuming and frustrating to sift through extensive documentation just to find a simple answer. The team needed a scalable solution that could deliver fast, accurate, and context-aware answers - without requiring human support or overwhelming users with the trouble of having to navigate through their large knowledge base.
Solution
Wonderchat’s AI agent was custom-trained on Trend Micro’s technical documentation and deployed as a smart, always-available search assistant embedded in their Conformity Cloud knowledge base. The chatbot acts as a dynamic interface between users and the documentation, allowing users to type questions in natural language and instantly receive precise, relevant answers, dramatically improving the overall user experience.
Results
Since implementation, the AI support agent has been resolving over 1000 queries to date, significantly improving user access to complex technical content. By reducing the number of routine queries that reached the support inbox, Wonderchat helped lower the team’s email support burden. The AI assistant not only enhanced self-service support for users but also ensured that Trend Micro’s documentation became far more navigable, responsive, and useful in day-to-day customer workflows.
Trend Micro is a global leader in cybersecurity, providing protection across cloud environments and networks.
Industry
Technology
Employees
50+
Use Case
AI Knowledge Base Assistant
40+ Languages
Starts at $0.02/message
Available 24/7
AI agents that service your customers end-to-end
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